Customer Service Representative

Job Description

We are offering a long-term contract employment opportunity for a Customer Service Representative in New Bedford, Massachusetts. The role involves working in a dynamic environment, handling customer inquiries and ensuring smooth coordination with various departments. This role is critical to maintaining high standards of customer service and efficiency in our operations.

• Respond promptly and professionally to customer inquiries, primarily via email but also over the phone.
• Accurately process sales orders in a timely manner.
• Serve as a liaison, working collaboratively with various departments to provide optimal service to customers and partners.
• Provide customers with pricing and delivery information.
• Maintain an organized and efficient system for managing customer credit applications.
• Keep accurate records of customer interactions and transactions.
• Use your knowledge of ERP systems, specifically SAP, to manage and analyze customer data.
• Utilize Microsoft Office tools, particularly Excel, for data management and reporting.
• Prioritize tasks effectively to meet deadlines and achieve customer service objectives.
• Use CRM systems to manage customer relationships and track customer interactions.

• Proficiency in answering inbound and outbound calls.
• Proven experience in customer service roles.
• Demonstrated ability to perform data entry tasks accurately and efficiently.
• Proficiency in email correspondence and scheduling appointments.
• Proficiency in Microsoft Excel and Microsoft Word.
• Experience in order entry is required.
• Familiarity with SAP and CRM systems.
• Excellent communication and interpersonal skills.
• Strong problem‑solving abilities.
• Ability to multitask and manage time effectively.
• High attention to detail.
• Ability to work in a team‑oriented environment.
• Flexibility to work in shifts if required.
• High school diploma or equivalent educational qualification required. Higher qualification in a related field would be an advantage.