Circulation Assistant

The Waltham Public Library wants to be the best public library in the world and that’s what sets us apart when we’re adding to our team. Waltham is a diverse city with a mixed socio‑economic group of about 65,000 residents. We have a growing population of families with young children, 12% of our population are teens and 40% of our residents speak a language other than English ’re seeking a friendly, adaptive, enthusiastic, service‑oriented individual to help serve an urban community within a busy library setting.

We're looking for someone who is self‑motivated, cares about accuracy, and can handle stressful situations with grace and good humor. Customer service experience is highly valued.

• Work under the direction of the Head of the Circulation department.
• Assist with collection development, readers’ advisory support, programming and outreach.
• Serve patrons by locating materials and information via all print and electronic resources, in person and on the telephone.
• Answer telephones, check items in and out, register patrons, maintain patron accounts and perform general public‑service desk duties.
• Assist patrons with troubleshooting personal computers, library OPACs and various electronic equipment.
• Respond to patrons’ questions and concerns.
• Interpret and enforce library policies; refer patrons to other departments and institutions as appropriate.
• Perform other duties at the discretion of supervisors.
• Work 35 hours per week, including a minimum of one evening per week, one Saturday and one Sunday per month, year‑round.

• Bachelor’s degree and at least one year of experience working with staff and the public in a tactful and courteous manner.
• Strong interest, comfort, and kindness in working with the general public.
• Excellent computer and problem‑solving skills, with an active interest in new technologies and social media.
• Superior customer service skills.
• Ability to perform detailed work accurately and efficiently with minimal supervision.
• Strong oral and written communication skills.
• Physical ability to lift and/or move up to 30 pounds.
• Must pass a pre‑employment physical, drug and alcohol screening, a Criminal Offenders Record Information (CORI) check and a background check.
• Selected candidate will be required to submit three written and signed letters of reference within one week of accepting a conditional offer. Letters may not be dated any older than two years and emails are acceptable if they come directly from the author’s email.

• Fluency in Spanish, Chinese, Haitian‑Creole or Portuguese.
• Familiarity with III Sierra software, Microsoft Office and Google Workspace.

$35.22 per hour.

Equal Employment Opportunity /Affirmative Action Employer.

Req#2027-05