Customer Care Representative

Casella Waste Systems -  - Responsibilities:
Answers or places calls to customers to learn about and/or address their needs, concerns, or other issues with products or services.;
Responds efficiently and accurately to customers, explaining possible solutions, and ensuring our customers feel supported and valued.;
Engages in active listening with customers, confirming or clarifying information and diffusing escalated situations, as needed.;
Builds instant rapport with customers and lasting relationships with other call center team members based on trust and reliability.;
Engages with customers to assess needs and makes sales recommendations for products or services that may better suit identified customer needs.