Collection Specialist

FHC is a growing company, and we want you to be part of it. We have been

in business for over 25 years, are family-owned, and are seeking

motivated and compassionate individuals who strive to provide

exceptional customer experience and services while complying with

federal and state guidelines. Our safety protocols meet or exceed

mandated standards. FHC has an expansive portfolio of clients in both

the Public & Private Sectors.

Establish contact with customers to recover delinquencies and offer available solutions to repay their accounts placed with FHC.

Locate/skip-trace customers using state-of-the-art skip-tracing tools combined with internet access.

Record accurate and detailed notes, update account status and customer information.

Meet or exceed daily, weekly, and monthly performance goals, deadlines, and objectives.

Adhere to consumer protection laws and FHC's standard practices and policies.

Strong verbal negotiation, and communication skills.

Pragmatic, goal-oriented, and able to work effectively in a fast-paced office environment.

Ability to resolve challenging situations calmly and interact professionally with customers.

Excellent time management.

Ability to work required full time schedule; 3 shifts 8am-4:30pm and 2 shifts 11:30am-8pm per week. (ad hoc Saturday?s 8am-12pm, only 2-3 per year.) Attendance and punctuality are a must. Reliable transportation is required.

Office role/ Call Center

Location:

North Andover, MA

Experience in Debt Collection Recoveries for Banks,

Commercial, Taxes, Municipals, School Tuitions, and/or Cash Collections

Sales, Telephone Customer Service, Telemarketing, Banking, Financial

Services, Call Center, Or Administrative Preferred, But Not Required

Proficiency with Internet Explorer, Microsoft Excel and Word, Outlook email, and Adobe Acrobat High school diploma or equivalent Veterans encouraged to apply! Bilingual Spanish is a Plus.

Physical Demands
- While performing the duties of this role, an employee is frequently required to sit, talk, or hear, in person and by telephone; use hands to operate standard office equipment; reach with hands and arms. The employee could occasionally be required to or stand at their PC for the entirety of their shift. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Abilities to stare at computer during the entirety of their shift.

Mental Demands
- While performing the duties of this role, employees are regularly required to use written and oral communication skills; read and interpret data, information, and documents; analyze and solve problems; observe and interpret situations; learn and apply new information or skills; perform highly detailed work on multiple, concurrent tasks; work under intensive deadlines; and interact with vendors and staff in the course of work.