Member Retention & Growth Specialist
Job in
Brockton, Plymouth County, Massachusetts, 02411, USA
Listed on 2026-08-15
Listing for:
AAA Northeast
Full Time
position Listed on 2026-08-15
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Customer Success Management, Call Center / Support
Job Description & How to Apply Below
AAA Northeast in Massachusetts is seeking a retention and member services professional to manage outbound retention calls and mailings, while also handling inbound inquiries. You will explain AAA benefits, sell memberships and upgrades, and provide problem resolution with a focus on service quality.
The role supports branches and other departments, guides customers through policies, and uses tools like Outlook, Excel, and Memberz Plus to maintain accurate records.
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