Mortgage Loan Originator; Brockton Region

Position Summary

The Mortgage Loan Officer is responsible for originating residential mortgage and home equity lending products within the Bank's designated lending footprint. This position develops and maintains relationships with customers, Realtors®, builders, attorneys, nonprofit organizations, government agencies, and other referral sources to generate new business opportunities. The Mortgage Loan Officer manages the customer relationship throughout the loan origination process, from application through closing, while ensuring compliance with applicable laws, regulations, investor guidelines, and Bank policies.

This role achieves individual production, customer service, and profitability goals through business development activities, referral generation, and community involvement. The Mortgage Loan Officer serves as a trusted advisor to customers and supports the Bank's commitment to responsible lending, affordable housing initiatives, and community development.

• Develops and maintains referral relationships with Realtors®, builders, attorneys, financial advisors, nonprofit organizations, community partners, and other sources to generate mortgage and home equity lending opportunities.
• Develops and executes business development strategies to achieve individual loan production and profitability goals.
• Participates in networking events, industry associations, community activities, and housing-related programs to promote the Bank's mortgage products and services.
• Interviews applicants, evaluates financial information, and recommends appropriate mortgage and home equity lending solutions.
• Assists customers with the completion of loan applications and collection of required documentation.
• Conducts preliminary reviews of loan applications for completeness, accuracy, and eligibility prior to submission for processing and underwriting.
• Serves as the primary point of contact throughout the loan origination process and communicates effectively with borrowers, referral sources, processors, underwriters, attorneys, and other parties to ensure a positive customer experience.
• Develops and maintains an active pipeline of mortgage and home equity loans from application through closing and ensures timely collection and submission of required documentation.
• Maintains accurate customer, pipeline, and referral source information within the Bank's loan origination and customer relationship management systems and prepares required production and management reports.
• Develops and conducts homebuyer education seminars, financial literacy programs, and community outreach activities.
• Supports the Bank's Community Reinvestment Act (CRA) objectives through participation in affordable housing initiatives, first-time homebuyer programs, and community development activities.
• Identifies opportunities to refer customers to other Bank products and services and facilitates introductions to appropriate business partners.
• Maintains knowledge of mortgage products, underwriting guidelines, investor requirements, processing procedures, and applicable federal and state lending regulations.
• Ensures compliance with all Bank policies, procedures, and applicable laws and regulations, including but not limited to BSA/AML, CRA, ECOA, Fair Lending, HMDA, RESPA, SAFE Act, TILA, TRID, OFAC, and applicable state lending requirements.
• Completes all required compliance and regulatory training and promptly escalates potential compliance, operational or fraud concerns.
• Performs other duties and special projects as assigned.

This position does not possess independent underwriting approval authority unless specifically delegated by management.

• High School Diploma or equivalent required;
  Associate's or Bachelor's degree in Business, Finance, Marketing, Economics, or a related field preferred.
• Minimum of two (2) years of residential mortgage loan origination experience required.
• Demonstrated success in achieving loan production, sales and customer service goals.
• Experience with in a community bank, regional bank, credit union or mortgage banking environment preferred.
• Experience with affordable housing,…