Insurance Accounting Trainer​/Quality Leader

Job Overview

The Insurance Accounting Trainer/Quality Leader plays a key leadership role within the Insurance Accounting department by serving as a subject matter expert (SME), training lead, and quality assurance resource for insurance accounting processes. This individual will lead onboarding and ongoing training efforts, conduct quality reviews of transactional work, support system/process changes, create/maintain and provide monthly metrics, and collaborate closely with team leads, managers, and cross‑functional partners to maintain and improve operational excellence.

• Training and Knowledge Management:
  Develop and deliver onboarding training for new hires across Insurance Payables or AR/Direct Bill and other accounting functions; maintain and update training documentation, including SOPs, job aids, and reference materials; facilitate ongoing education for current staff.
• Quality Assurance and Process Auditing:
  Conduct periodic quality reviews of accounting transactional activity; identify trends and root causes of errors; provide feedback on training gaps and audit results; support internal controls and process improvements.
• Operational Expertise and Escalation Support:
  Act as a SME for insurance accounting workflows; troubleshoot process questions; assist with complex accounting transactions; participate in escalations involving cross‑functional departments or offshore partners; support system migrations, technology implementations, and process transitions.
• Reporting, Projects, and
  
  Collaboration:
  
  Produce training completion reports, error tracking, monthly transactional metrics, and quality audit metrics; support special projects such as policy rollouts, system enhancements, acquisition integration, and compliance initiatives; collaborate with department managers, supervisors, and offshore partners to align expectations.

• Bachelor’s degree in accounting, finance, or a related field (preferred).
• Minimum of 5 years of experience in insurance accounting with deep knowledge of AP, AR, and/or Direct Bill workflows.
• Prior experience in training, mentoring, or quality review roles preferred.
• Strong understanding of accounting systems and processes, including experience with D365, AMS
  360, Epic, or similar platforms.
• Excellent communication, presentation, and organizational skills; ability to work collaboratively across teams and manage multiple initiatives simultaneously.
• Attention to detail and commitment to process accuracy and continuous improvement.
• Strong analytical skills for tracking, interpreting, and reporting on quality and training data.

This position may require travel for in‑person training sessions, team meetings, or departmental projects.

Pay Range: $55,000.00 - $95,000.00 Annual.

Brown & Brown, Inc. and our team of companies is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.