Operations Specialist

Operations Processor - Based in Brockton MA (2-3 days a week in the office)

Pay Range: $30.69- $38.36

The posted salary range reflects Eastern’s expected hiring range. Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information.

• Book and maintain commercial, syndicated, participated, and institutional loans within the FIS bank's core loan servicing system.
• Process loan modifications, renewals, extensions, amendments, rate changes, tranche activity, commitments, and new loan funding transactions.

• Accurately process loan payments, advances, paydowns, payoffs, fees, and other monetary transactions.
• Review and reconcile loan balances, accrued interest, and payment activity against supporting documentation and servicing notices.

• Research, resolve, and document general ledger variances and reconciliation differences related to loan activity.
• Support purchased and sold portfolios, including payment processing, rate changes, principal remittances, and investor reporting.
• Review loan documentation to ensure system setup accurately reflects contractual terms, including payment structures, amortization schedules, maturity dates, and interest rate provisions.
• Partner with Commercial Banking, Credit, Treasury, Accounting, Servicing, and external agent banks to ensure accurate servicing and reporting.

• Analyze and resolve loan servicing exceptions, transaction discrepancies, and operational breaks.
• Prepare and support internal audits, regulatory examinations, operational reviews, and control testing activities.
• Maintain adherence to established procedures, internal controls, and operational risk management standards.

• Experience supporting commercial, syndicated, participated, institutional, or agent bank loan portfolios, including loan booking, modifications, funding transactions, and servicing activities.
• Strong knowledge of loan accounting, general ledger reconciliations, interest accruals, amortization schedules, and variable-rate lending products, with the ability to research and resolve complex loan and accounting discrepancies.
• Experience working with agent banks and syndicated lending platforms.
• Ability to research and resolve complex loan servicing and accounting discrepancies independently.
• Strong attention to detail and analytical problem-solving skills.
• Ability to manage multiple priorities and deadlines in a high-volume, fast-paced environment.
• Strong collaboration skills with all areas of the bank.
• Proficiency with loan servicing and origination systems, Microsoft Excel, and operational reporting tools.

• Bachelor’s degree in business, Finance, Accounting, Economics, or related field preferred.
• 5+ years of experience in commercial loan operations, loan servicing, accounting operations, syndicated lending, or a related banking function.
• Experience with core loan systems and general ledger reconciliation processes preferred.
• Strong written and verbal communication skills.
• Ability to work independently while collaborating effectively across multiple business lines.

The successful candidate will serve as a trusted operational partner responsible for ensuring commercial and syndicated loan transactions are accurately booked, reconciled, serviced, and reported while maintaining strong controls, minimizing operational risk, and supporting a growing and complex commercial lending portfolio.