Patient Registration Representative

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Signature Healthcare’s Brockton Hospital is hiring a Patient Registration Representative in Brockton, MA.

Our recently renovated Brockton Hospital is a modern healthcare facility with a focus on superior patient care and safety. Following extensive renovations, the hospital is equipped with an advanced infrastructure to meet the evolving healthcare needs of the community. Join our team at Brockton Hospital and be better and stronger than ever.

Patient Registration Representative Roles And Responsibilities

• Registers patients accurately and thorough by interviewing patients to obtain necessary demographic information, primary care provider, insurance coverage information, and other required information.
• Verifies insurance coverage using electronic insurance verification systems. Maintains a detailed knowledge of third party insurance plans and information necessary for billing and reimbursement purposes, including managed care plans, Medicare secondary payor requirements, ACO primary care provider listings, insurance mnemonics, and other pertinent information.
• Ensures at end of day all insurance deficiencies have been addressed or discussed with the Team Leader/Manager for bills to go out without errors.
• Pre-registers patients and calls patient for various elective hospital services by obtaining and verifying necessary demographic and insurance information for registration and billing purposes.
• Responds expediently to registration requests from Emergency Department charge nurse regarding incoming ambulances. Obtains demographic information from the patient, managing the efficient flow of information & records to ambulance companies and fire departments to allow patients arriving by ambulance to be identified, registered and seen within a timely manner.
• Utilizes the electronic Emergency Department tracking system to respond to and manage the flow of registrations within the ER, ensuring that patients are registered at the bedside within 30 minutes of arrival in order to maintain throughput standards. Appropriately prioritizes workflow during times of high census and competing priorities – i.e. incoming ambulances, patients pending discharge, and patients with length of stay exceeding throughput standards.
• Ensures accurate patient identification, as well as verifying two patient identifiers. Obtains government IDs and insurance cards, and scans this information into the appropriate locations of the electronic medical record.
• Receives patients regarding their stated complaint and summarizes this information in the reason for visit field of the registration system, to facilitate appropriate triage.
• Maintains a strong working knowledge of medical terminology to ensure accurate documentation.
• Follows the policy for unidentified patients that come into the Emergency Room
• Follows the process for minors and for patients with legal guardianship.
• Refers uninsured pre-scheduled or registered patients to a financial counselor for initiating financial arrangements and/or to screen for eligibility under Mass Health, Health Safety Net, and other available programs.
• Receives and greets patients and visitors as they enter the Emergency/Outpatient Departments to determine their reason for visit, and direct them to their appropriate destination. Maintains a strong working knowledge of all hospital services, departments and programs.
• Answers all incoming calls in a courteous and timely manner. Answers or seeks answer to questions that patients, family members, or other departments may have relative to the registration and admitting functions. Routes calls to the appropriate area as necessary.
• Assists with the completion of various team and department reports, special projects, Lean process improvement activities, and other initiatives within established parameters to maximize productivity and meet department goals and objectives.
• Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.
• Commits to recognize and…