Director of Operations; Healthcare

Overview

Join a Growing Healthcare Organization Making Real Community Impact

Epic Nursing Services LLC is a CARF-accredited provider of Adult Foster Care (AFC) and Group Adult Foster Care (GAFC) services across Massachusetts. Our mission is Empower people in communities to live safely and independently through compassionate, person-centered care.

As we continue expanding, we’re seeking a Director of Operations who can strengthen infrastructure, support compliance excellence, and help scale our impact.

This is a strategic leadership role — not just operational oversight.

• Executive leadership visibility and autonomy
• Opportunity to shape operations in a growing healthcare organization
• Strong compliance and quality infrastructure already in place
• Direct impact on organizational growth and care outcomes
• Clear path for long-term leadership growth

• Operational Excellence
  • Oversee AFC/GAFC program operations
  • Optimize intake, authorization, and service workflows
  • Monitor census growth and operational KPIs
  • Ensure staffing, scheduling, and service continuity
• Compliance and Accreditation
  • Maintain CARF accreditation readiness
  • Ensure Mass Health regulatory compliance
  • Prepare organization for surveys, audits, and reviews
  • Strengthen policy implementation and documentation practices
• Workforce & Culture
  • Support caregiver retention and workforce development
  • Strengthen training and supervision structures
• Quality & Performance
  • Lead performance measurement initiatives
  • Monitor satisfaction, outcomes, and risk indicators
  • Drive continuous improvement efforts
• Strategic Growth
  • Build scalable operational processes
  • Translate leadership vision into measurable results

• 5+ years healthcare operations leadership experience
• Experience with home care, AFC/GAFC, Medicaid, or community-based services
• Strong regulatory compliance background
• Demonstrated team leadership and operational improvement experience

• Multi-site healthcare operations leadership
• Experience scaling healthcare organizations

• Competitive salary (~$115K–$120K)
• High-impact executive role within a growing organization

If this sounds like you....

We’d love to connect.

Please apply with your resume and a brief note about your healthcare operations leadership experience.