Head of L3 Technical Support Engineer

At Infinidat, a Lenovo company, we empower enterprises and service providers with cutting‑edge storage platforms that redefine performance, reliability, and cyber resilience  are looking for a manager to lead our group of Enterprise Storage Technical Support
. As the leader of the Development Support organization, you will be responsible for driving operational excellence across the teams, ensuring effective resolution of critical customer issues, and partnering closely with R&D to address complex technical challenges. You will balance short‑term execution and escalation management with long‑term organizational development, process optimization, and continuous improvement initiatives.

• Lead and develop multiple global technical teams through their managers.
• Own the resolution of critical customer escalations and complex technical issues.
• Drive operational excellence, process improvements, and global alignment.
• Partner with R&D, Product, and Customer‑facing teams to improve customer outcomes.
• Ensure high levels of customer satisfaction and service delivery.
• Provide leadership, coaching, and strategic direction to managers and senior technical contributors.
• Prioritize resources and initiatives to maximize business impact.

• Proven experience leading managers and global technical teams.
• Strong background in enterprise storage, Linux, networking, and customer support organizations.
• Experience managing complex customer escalations and cross‑functional initiatives.
• Strong leadership, communication, and stakeholder management skills.
• Ability to drive organizational change, process improvements, and operational excellence.
• Technical knowledge of SAN/NAS storage, Linux administration, and enterprise infrastructure.
• Experience with virtualization, containers, scripting, or backup technologies – an advantage.
• The position requires a willingness to work during weekends and holidays when needed.