Product Operations Engineer: SaaS Integrations & Support
Job in
Brockton, Plymouth County, Massachusetts, 02301, USA
Listed on 2026-07-31
Listing for:
Tech Jobs for Good
Full Time
position Listed on 2026-07-31
Job specializations:
-
IT/Tech
Cloud Computing: Infrastructure & Operations, Technical Support
Job Description & How to Apply Below
ROI Solutions in Boston, MA is seeking a Product Support Engineer to be the internal expert on how our SaaS products behave in real customer environments, including configurations, data flows, integrations, and third-party systems.
You will own complex issues escalated beyond front-line support, reproduce problems from logs, coordinate with engineering and Product Owners, and help standardize runbooks to reduce repeat escalations.
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