Help Desk Administrator

Help Desk Administrator

We are seeking an Help Desk Administrator to provide "Help Desk" services and assist users with application-related and equipment-related problems.

• Track help desk requests and ensure closure in a timely manner.
• Assist with hardware installations and software implementations.
• Collaborate with team to provide support to onsite and remote users.
• Troubleshoot hardware and software issues.

• Associate degree in computer-related discipline (Bachelor's degree preferred).
• Current IT certifications (i.e., CompTIA A+, CCNA, Microsoft Fundamentals, etc.) preferred.
• Experience in a networking environment.
• Ability to assess issues and determine priority.
• Ability to learn new applications quickly.
• Ability to travel and reliable means of transportation.
• Excellent troubleshooting skills.
• Excellent communication skills.
• Knowledge of Citrix and Virtual Environments preferred.
• Knowledge of database concepts and practices.

• Ability to work with an enthusiastic team of like-minded individuals.
• Opportunity to develop professionally in your chosen career.
• Great work/life balance: 35-hour work week with some flexibility; standard M-F workweek; hybrid work environment (home, office, and home visits).
• Exceptional benefits: health benefits available on day 1; generous paid time off policies; company paid LTD and life insurances; 401K plan.

Salary: $22.56 per hour