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Junior Support Engineer — SaaS & Cloud Troubleshooter
Job in
Brockton, Plymouth County, Massachusetts, 02301, USA
Listed on 2026-08-12
Listing for:
Allego
Full Time
position Listed on 2026-08-12
Job specializations:
-
IT/Tech
Technical Support, IT Support
Job Description & How to Apply Below
Allego is seeking a Junior Support Engineer to join the Customer Success team as the primary technical support contact. You will analyze, reproduce, and resolve issues by leveraging logs, data, and built-in functionality, while coordinating with Product, Dev, and CS.
You’ll help document workflows and assist customers with best practices. The role emphasizes independent work in a largely remote setting, with a strong focus on customer advocacy and clear, actionable communication for bug fixes
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