Director of Operations & Human Rights Office; HRO

POSITION SUMMARY

The Director of Operations is responsible for the management of services across our inpatient and CSS programs, specifically in the areas of administration, personnel, fiscal management, strategic planning, and operations. The Director manages the departmental activities to meet hospital needs and objectives in accordance with operating policies and business plans. Provides overall direction to other facility directors in planning, directing and controlling their respective departments and ensures the efficient, economic and quality performance of assigned areas in order to provide quality healthcare systems and to maximize hospital revenues.

The Director provides leadership for continuous service and quality improvement, innovation and staff empowerment, accomplished through effective internal and external customer relations.

In addition, as the facility's Human Rights Officer, the Director acts as the liaison to facilitate the resolution of patient and family inquiries and grievances in a timely manner and actively engages patients to improve their experience. The Director provides education to patients and staff about rights issues and regulatory expectations and partners with leadership, risk management, and quality to ensure compliance and promote a culture of dignity, safety, accountability, and responsiveness.

• Translates the overall hospital mission and goals into departmental goals and objectives. Assists the Executive Director with defining, developing and implementing short- and long-term strategies and plans to meet organizational objectives. Identifies needs and problems in relation to attaining goals and objective based on an analysis of information.
• Ensures the highly productive and cost-effective quality performance of all departments and services. Works with other facility Directors, to provide for the identification, analysis and development of operating policies, systems, programs and standards. Establishes, approves, and implements administrative policies and procedures. Recommends and implements changes in policies and procedures to improve the cost effectiveness of operations.
• Supports in maintaining the facility's policy and procedure manual. Adheres to performance standards as outlined by the Joint Commission.
• Ensures departmental productivity. Develops productivity measurements and adjusts resources to meet hospital standards as required by the Executive Director. Analyzes department productivity information and develops strategies to effect changes in operations and improvements in service using measurable criteria standards.
• Partners with the Executive Director to ensure the fiscal management of department activities ensuring that departments operate within allocated funds. Analyzes department/division/section spending plans and monitors department compliance with budgetary policy. Explores and resolves budgetary variances.
• Partners with the Executive Director to ensure efficiency of operations related to the revenue cycle and utilization management.
• Works collaboratively with a variety of hospital leaders and staff to accomplish hospital goals and objectives. Develops and maintains good communication and relationships within departments.
• Assists Executive Director with planning of departmental renovations and moves, including assessment of needs, and space utilization design. Oversees and coordinates all aspects of departmental renovations or relocation.
• Coordinates with leadership from housekeeping and facilities to ensure adequate and timely maintenance, and repairs for clinical physical space, ensuring that all areas, equipment, and furnishings are kept clean and in good repair. Recommends needs for capital renovation and works with the Executive Director to get projects approved by the hospital planning/approval process.
• Manages Department-wide projects, as required.
• Leads and manages supply chain operations including procurement, inventory control, vendor relationships, and expense stewardship strategies.
• Supp…