Site Director, Elder Service Plan

Site Director for Brockton Program Location

Harbor Health Services is an innovative, growing, mission-based organization that lives, serves and collaborates with our community members to achieve our mission to help individuals reach their full potential through access to local, affordable services that promote health. Harbor provides medical, behavioral health, dental, and support services to more than 34,000 patients in Boston, the South Shore, and Cape Cod.

Harbor Health operates two Elder Service Plan Programs of All-Inclusive Care for the Elderly, a program that allows frail elders to live in their homes and communities. Our Elder Service Plan has two medical and day centers in Mattapan and Brockton, MA and cares for more than 580 participants. We are currently seeking a Site Director for our Brockton program location.

Harbor Health offers an excellent, comprehensive benefits package including Health, Dental, Vision, Life, & Disability insurance, 403b Savings Plan, Generous Paid Time Off plus 11 additional Holidays and much more!

Role:

The Elder Service Plan (ESP) Site Director, under the general direction and supervision of the Senior Director of Utilization Management, oversees and manages the day-to-day clinical operations of the Elder Service Plan/PACE center in Brockton, MA. Working in conjunction with ESP's Department Directors and Managers, the Site Director serves as the PACE Program Manager at the center level, with primary accountability for the effectiveness, coordination, and regulatory compliance of the interdisciplinary team.

The Site Director is responsible for ensuring the program's needs and goals are met by ensuring the smooth and seamless daily operations at the assigned site. Areas of responsibility include the day center, medical clinics, nurse triage, care coordination, nutrition, social work, recreation, and site operations.

Responsibilities:

• Oversees hiring, training, development, and evaluation of new and established staff.
• Develops processes and resources for escalation support in difficult clinical, behavioral, or operational situations; provides direct participant or family intervention as needed and supports team in additional training as warranted.
• Takes full responsibility for comprehensive and consistent phone triage processes by triage nurses; ensures phones are staffed, reviews response and call times, audits notes for quality, and spearheads quality improvement initiatives.
• Oversees recreation and activities at all sites; ensures activity programs enrich and enhance the lives of participants and Encourages creativity and independence within the activities departments to collaborate, develop new programming, and enrich participants' lives.
• Interdisciplinary team and care management oversight and ensures participant rights, preferences, and goals are central to all care decisions.
• Actively participates in and plays a leadership role in interdisciplinary team (IDT) meetings, guiding discussion to ensure decisions are documented, actionable, and reflect team consensus. Maintains focus on positive clinical outcomes while keeping sight of quality improvement and financial goals, with the overarching aim of optimizing quality of life for participants.
• Develops, documents, trains, and implements Standard Operating Procedures (SOPs) and systems that are scalable and replicable and evaluates staff adherence and provides feedback as needed to promote improvement.
• Develops and tests new technologies, clinical tools, and workflows to ensure understanding and support optimization; ensures direct reports have the resources needed to utilize new tools effectively.
• Monitors staff adherence to compliance and regulatory processes to ensure they are completed and documented appropriately, follows up timely as needed when staff need support and correction and creates improvements to existing processes to improve consistency.
• Develops, implements, and manages quality improvement efforts by setting departmental goals at regular intervals and tracking progress, conducting monthly report-outs about quality and utilization initiatives and demonstrates ability to track and understand key…