Area Manager, Management Operations Management

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REGULAR FULL TIME Brockton, MA, US

Salary Range: $46,000.00 To $55,000.00 Annually

Job Title: Area Manager

Department:Retail Merchandising Operations

Reports To:Regional Manager

Direct Reports: Field Supervisors, Merchandisers

Territory: Brockton/Boston, MA | 8–12 Retail Locations around Brockton/Boston, MA

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The Area Manager is responsible for the overall operational and financial performance of an assigned territory consisting of approximately 8–12 retail locations. Through direct leadership of Field Supervisors, the Area Manager ensures exceptional merchandising execution, labor productivity, customer satisfaction, employee development, and financial performance.

The Area Manager serves as the primary business leader for the territory and partners closely with Regional Managers, retail customers, Human Resources, Transportation, and Operations to achieve company objectives.

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• Directly supervise Field Supervisors.
• Conduct weekly one-on-one coaching.
• Conduct performance evaluations.
• Develop leadership talent.
• Drive employee engagement.
• Resolve employee relations concerns.

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Manage overall territory performance including:

• Labor hours
• Shrink
• Payroll accuracy
• Store coverage
• Seasonal staffing

Responsible for meeting territory objectives related to:

• Payroll budget
• Sales support
• Shrink reduction
• Profitability

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• Recruit Field Supervisors.
• Interview candidates.
• Build seasonal staffing plans.

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Ensure consistent execution of:

• Inventory management
• Safety compliance
• Company SOPs
• Conduct regular operational audits.

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Serve as primary contact for:

• Store Managers
• Retail leadership

Resolve escalated operational concerns while identifying opportunities to strengthen customer partnerships.

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• Allocate labor resources.
• Prioritize store visits.
• Coordinate seasonal transitions.
• Support promotional events.
• Adjust staffing based on business demand.

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Review and coach Field Supervisors using operational metrics.

Monitor:

• Sales support
• Shrink
• Store presentation

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Partner…