Director, Customer Support Operations
Listed on 2026-09-29
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Management
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Customer Service/HelpDesk
Bob's Discount Furniture is seeking a Director of Customer Support Operations to lead both in-house and partner contact centers, delivering exceptional service while aligning with business goals. You will own performance management, vendor relationships, process optimization and technology enablement, building a data-driven, high-performing support culture that puts the customer first.
You will drive operational excellence, coach leaders, and collaborate with cross-functional teams to ensure
We are looking to fill the Director, Customer Support Operations & Experience position at Bob's Discount Furniture in Boston, MA, United States.
Our team is growing, and we are hiring a Director, Customer Support Operations & Experience in Boston, MA, United States.
This Full Time opportunity is for the Director, Customer Support Operations & Experience role at Bob's Discount Furniture.
We are seeking a motivated Director, Customer Support Operations & Experience to join Bob's Discount Furniture in Boston, MA, United States.
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