Scheduler - Home Health Care In Brockton

Position:
Home Care Scheduler Coordinator

Reports to:
Clinical Manager

A Home Health Physician Orders Support Coordinator (POSC) primarily handles the efficient processing and management of physician orders for home health services, ensuring timely compliance and accuracy. This role involves coordinating with physicians to obtain signed orders, tracking their status, and communicating updates to relevant parties, including intake and Director of Nursing (DON). The POSC is also responsible for submitting orders via fax or doctor’s alliance platform to PCP’s office, obtaining signed orders for new and current patient Brockton HHA patients, uploading the orders into Axxess and tracking the order’s status.

POSC may need to contact the physician’s office to follow up if orders are not signed promptly. The POSC may need to call hospitals or PCP’s office to request last visit notes or updated medication list after a hospital discharge before the agency can resume services.

• New orders: fax new orders to physicians, upload orders to the patient’s profile
• PCP’s office and Hospital: call hospitals or PCP’s office to request last visit notes or updated medication list after a hospital discharge before the agency can resume services
• Tracking Order Status: maintain records of all orders, their status (pending, signed, etc.), and ensure timely completion
• Communicating with Teams: inform intake teams and clinicians about the status of orders, including any delays or required actions
• Ensuring Compliance: verify that all orders are compliant with Medicare and Medicaid as well as relevant regulations and Brockton Home Health Care agency policies
• Supporting Billing: coordinate with Clinical Managers and DON to ensure accurate and timely claim processing
• Maintaining Records: keep detailed records of physician orders, including patient demographics, clinical information, and billing details

• Excellent Communication: strong verbal and written communication skills are essential for interacting with physicians, staff, and patients
• Organizational
  
  Skills:
  
  ability to manage multiple tasks, prioritize work, and maintain accurate records
• Attention to Detail: carefully review documents for accuracy and completeness
• Problem-Solving: ability to identify and resolve issues related to physician orders and patient care
• Knowledge of Home Health: familiarity with home health regulations, procedures, and terminology is beneficial

• High School Education
• Two years of college preferred
• Excellent written and verbal communication skills
• Ability to handle multiple tasks simultaneously and meet deadlines
• Excellent organizational and time‑management skills
• Self‑starter

• Flexibilities
• 401(k)
• Sick day
• Vacation
• Paid Holidays
• Health Insurance
• Dental
• Vision