Quality Management Specialist L1

Join Yazaki. Connect to the future.

Country
:
Morocco (MA)
City
:
Kenitra
Worksite / Location
:
Kenitra Plant 2

Job Function
:
Job Discipline
:
Job Family
:
General Engineering

Founded in 1929, Yazaki is a Japanese full systems supplier of wire harness, electrical, data products and solutions enabling vehicle electrification, connectivity, and autonomy integration. More than 235,000 committed and highly motivated employees in 45 countries make us one of the most successful international automotive suppliers. Join a family-owned company committed to being environmentally friendly in every aspect of its business, contributing to society, and inspiring trust.

To strengthen our team, we are looking for aQuality Management Specialist L1 in our plant in [[location]].

• Level of studies:
  Engineering or Master's degree in Industrial engineering, technical fields or equivalent.
• Experience:
  
  3 years of experience within Yazaki & 18 months in current position.
• Languages:
  
  Fluent level in English & French.
• Required skills:
  
  Quality System / Quality Assurance / Statistical Analysis.

• Complaints Management
  • Maintain the QMS complaint handling process for the engineering site, ensuring alignment with customer, IATF 16949 / ISO 9001 and internal CRS requirements.
  • Receive, register and ensure all engineering-related complaints are recorded in CRS with objective evidence, correct product/service scope, priority, severity, owner and due dates.
  • Review complaint details, validate the issue and coordinate the multidisciplinary team needed for containment, analysis, corrective action and customer response.
  • Ensure response-time discipline: start answer within 2 working days and complete within 10 working days for low/normal priority; start within 24 hours and complete within 5 working days for urgent/high-severity cases.
  • Coordinate complaint review / 8D meetings and support teams in root-cause analysis, risk assessment, containment definition and corrective / preventive action planning.
  • Follow up corrective and preventive actions until closure, including evidence collection, implementation status, effectiveness verification and overdue escalation.
  • Communicate complaint status, decisions and results to customers, complainants, plant window persons and other concerned parties in a clear and accessible manner.
  • Escalate significant, repeated, high-risk or overdue complaints to top management and relevant engineering / quality leadership.
  • Drive horizontal deployment of lessons learned, Yokoten actions and recurring-issue prevention across engineering teams and affected sites.
  • Maintain and standardize complaint-management documents, workflows, CRS master data and records to ensure traceability and audit readiness.
  • Monitor complaint KPIs and process targets, including number of complaints, response time, closure time, overdue actions, repeat issues and customer satisfaction impact.
  • Prepare periodic reports and management-review inputs on complaint process effectiveness, trends, risks and improvement recommendations.
  • Promote awareness of the complaints handling system, customer focus and proper CRS usage across engineering teams and plant interfaces.
  • Provide training and support to complaint owners, plant window persons and users on complaint registration, analysis, approval and follow-up requirements.
  • Support internal and external audits related to complaint handling by providing records, evidence, action status and process performance information.
• Quality Management System
  • Support the maintenance and improvement of the Quality Management System, contributing to process effectiveness, standardization and audit readiness.
  • Participate in internal audits as requested and monitor related action plans until effective closure.
  • Support external audits by preparing evidence, clarifying QMS practices and following up assigned improvement actions.
  • Provide training and awareness sessions related to Quality department processes, continuous improvement methods and QMS requirements.
  • Maintain Quality Assurance documentation accurate, updated and aligned with applicable standards, internal procedures and site practices.
• Continuous improvement
  • Coordinate internal continuous-improvement activities to reduce, prevent and systematically eliminate customer-related quality issues.
  • Monitor, analyze and report internal quality performance indicators to the management team, identifying trends, risks and improvement opportunities.
  • Participate in improvement initiatives, supporting…