Branch Security Officer - Chestnut Hill, MA

Overview

Tiffany & Co. has a rich heritage of celebrated artists, historic milestones and magnificent jewelry. For 175 years, Tiffany has created a legacy of exquisite designs and romantic ideals. Tiffany employees are passionate, kind and professionally committed. We continually educate ourselves about new merchandise collections, cultures and the evolving luxury market. Our respect and love for the brand creates a workplace like no other.

Tiffany employees honor every special moment in our customer's lives and every unique gift that commemorates their milestones. This differentiating factor, known as the Tiffany Experience (Creating Connections, Providing Personalized Experiences and Honoring the Tiffany Legacy) is never compromised.

We expect our employees to deliver the Tiffany Experience to each and every customer, and Tiffany is committed to creating an organization that recognizes and rewards excellence in service of this promise. For us, it is a dream to be associated with a company that is forever aligned with exquisite craftsmanship, timeless design and a dedicated commitment to corporate sustainability.

• Security Officer maintains a secure environment for clients and employees at all times. Serves as ambassador and first point of contact for Tiffany clients and is critical to provide a positive Tiffany experience from beginning to end for each client. Responsibilities include both security and back of house operations and controls.
• Sales: Deepen the relationship with our clients to drive lifetime loyalty and spend. Act as a Tiffany ambassador and carry out store operations to support the store in consistently achieving sales plan.
• Service: Elevate in-store experience by consistently delivering memorable moments. Demonstrate passion as a Tiffany brand ambassador during every customer interaction. Demonstrate Client Experience Behaviors identified within the TEI program (Voice of Customer Survey). Execute best practices by optimizing hospitality and store amenities to create unique experiences and take action on TEI performance and client feedback.
• Security Controls and Operations: Provide exceptional security and operations support to drive sales and service. Partner with Senior Security Officer and Management to deter theft, report missing assets, respond to emergency situations and implement Incident Management Programs procedures. Ensure security systems and procedures are adhered to by following up on daily inspections, equipment, alarm tests, inspections, key access, and report submissions.
  
  Carry out operations tasks including opening and closing procedures. Assist with facilities repairs and communicate with store team.

• High School Diploma.
• Basic computer skills.
• Ability to work retail store hours as necessary, including nights, weekends and holidays.
• Must have authorization to work in the United States or in the country where the position is based.

• Experience in a retail/security environment.
• 1 year prior experience in a security related position.

The hiring range for this position ranges from $21.25 - $28.75 an hour. The rate of pay offered will be dependent upon candidates’ relevant skills and experience.