Customer Service Lead - Part-Time

Overview

As the Part Time Customer Service Lead, under the guidance of the Assistant Store Manager and Customer Service Supervisor, you’ll lead day‑to‑day customer service initiatives, inspire, motivate, and encourage associates to provide exceptional, friendly, and professional service at all times. You’ll lead by example, approaching your work with Our Burlington philosophy and company core values. You’ll ensure a customer‑first focus is a top priority while friendliness, speed of checkout and customer service remain top of mind.

You’ll interact with customers to create a positive shopping experience, proactively solving problems professionally and efficiently.

• Model company core values, Our Burlington philosophy, and appropriate back‑of‑house standards and execution strategies for the receiving team.
• Drive improvement of friendliness, speed of checkout and customer feedback surveys by maintaining a customer‑first focus and delivering a consistently great experience to all customers with a high level of professionalism.
• Maintain a neat and orderly front‑end area, troubleshooting issues with registers and transactions.
• Coordinate meal and break periods and monitor schedule adherence.

Candidates must be able to work a flexible schedule including early mornings, nights, weekends and holidays as required. Physical requirements include the ability to lift and move boxes weighing 40 lbs. or more, as well as the ability to stand and walk for extended periods of time.

You will enjoy a competitive wage, flexible hours, and an associate discount. Part‑time associates, based on hours worked, may be eligible for Burlington’s benefits package which includes medical coverage and a 401(k) plan. Part‑time associates may also be eligible for up to 4 hours of paid time off annually after one year of service, up to 8 paid holidays, and paid sick time in accordance with applicable law.

We provide a variety of training and development opportunities to help associates grow with us.

Brockton, MA 02301 (200 Westgate Drive)

Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.

Base Pay: $16 per hour

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.