Xfinity Retail Service Associate - Part Time

Job Summary

The Retail Service Associate supports the store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities. This role serves as a go-to technical and operational resource, helping to maintain a clean and efficient store environment, and providing exceptional customer support for mobile. RSAs handle mobile activation, education, troubleshooting, and escalations while assisting with operational priorities to ensure that customers leave confident and excited about their Comcast products and services.

• Mobile Activations & Customer
  
  Education:
  
  Provide a white-glove experience activating new devices or BYOD to the network, guide customers through tablet setup and connectivity options, support activation and pairing of wearable devices, educate customers on accessories and add-ons, demonstrate device features to increase confidence.
• Mobile Escalations:
  Troubleshoot and resolve complex device or service issues, assist customers in securing accounts, replacing lost or stolen devices, and navigating access recovery. Use advanced tools to manage escalations.
• Mobile Support:
  Assist customers with transferring contacts, emails, and media; provide password resets with credential verification; activate and configure SIM or eSIM; perform diagnostics; process returns or exchanges; assist with warranty claims and replacement processes.
• On-demand Delivery, BAPIS & XM Upsell:
  Fulfill Xfinity Mobile on-demand deliveries and BAPIS pickups by staging orders accurately and identifying opportunities to upsell accessories or add-ons.

• No Primary Actions Occur or on Red Floor Customer Check-In:
  Provide hands-on demonstrations of devices and features, support store resets for merchandising, maintain visual standards and product placement, inspect back-of-house inventory.
• Express Transactions:
  Facilitate quick device swaps, process equipment returns efficiently while ensuring compliance.

• Understand and follow the Comcast Operating Principles.
• Own the customer experience and promote digital options at every touchpoint.
• Be an enthusiastic learner and advocate of Comcast products, services, and digital tools.
• Win as a team through collaboration and openness to new ideas.
• Participate in the Net Promoter System: huddles, callbacks, and feedback loops.
• Drive results and operational excellence.
• Foster and support a culture of inclusion.
• Do what’s right for customers, teammates, communities, and investors.

• Communication
• Customer-focused
• Professional Integrity
• Resilience
• Self Motivation
• Teamwork
• Workplace Organization

Base pay: $17.00 per hour.

Most sales positions are eligible for a commission under the applicable plan; most non-sales positions are eligible for a bonus.

Comcast provides best-in-class benefits to eligible employees, including health, dental, vision, and other support programs. For additional details, refer to the company benefits summary.

• Education:
  
  High School Diploma or GED (Required).
• Certifications:
  
  (if applicable).
• Relevant
  
  Work Experience:
  
  0-2 years.
• EEO Statement:
  Comcast is an equal-opportunity workplace and will consider all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.