Salesperson, Customer Service Rep

Responsibilities

• Keep our communities fed by developing relationships of trust and respect with customers' store management in assigned accounts
• Relay pertinent order information and coordinate lead times with store management/customers
• Make sales and place orders to ensure merchandise remains stocked to capacity
• Observe displays and merchandise for competitive products on store shelves for opportunities
• Check in all service orders and write adjustments such as a credit or charge to the customer if necessary for shortages, overages, or mis-shipments
• Work with store management/customers to resolve and discuss opportunities to develop sales and improve merchandising
• Maintain price changes and price tags in assigned accounts
• Sell displays and shippers by presenting promotions and deals to the store management/customers
• Call on assigned stores to make orders for the assigned territory, which could include any product category available for service
• Keep back stock to a minimum and maintain in an orderly fashion in the back room of the store
• Perform routine maintenance in assigned departments, such as cleaning shelves and soiled products, and front the departments on all store calls
• Stock and merchandise ordered products in assigned stores and departments
• Build and put up displays or shippers for which the employee is responsible, including ensuring all displays and shippers are properly signed

• Basic mathematical skills including addition, subtraction, multiplication, and division of whole numbers.
• Ability to manage difficult or emotional customer situations and respond promptly to customer needs.
• Willingness to solicit customer feedback to improve service.
• Communication skills including speaking clearly and persuasively in positive or negative situations.
• Capability to read and interpret written information and comprehend simple instructions.