AI & Orchestration Director – Sales Overlay

Responsibilities

• Previous deep experience in AI to be able to have detailed AI discussions with both Technical and Business leaders
• Partner with core account executives (AEs) and sales management on territory and account planning, pipeline generation, opportunity management, and forecasting to exceed overall and portfolio-specific sales targets
• Ensure follow-through on plays and programs related to the Genesys AI portfolio in the field (sales campaigns, enablement programs/certifications, etc.)
• Show up with subject matter expertise and presence to differentiate Genesys in opportunities and to model desired methods for AEs (upskilling)
• Provide hands‑on support with positioning, presentations, pricing, proposals, and other key work products related to the Genesys AI portfolio
• Run point on Customer Workshops that are focused on developing AI Use Cases and Pilots
• Be the voice of the customer and the field with relevant cross‑functional teams (marketing, product, professional services, etc.)
• Take a lead to identify priorities and use cases to develop AI opportunities

• A strong SME in AI and Pre Sales with excellent written and oral skills
• Experience in sales overlay or subject matter expert roles
• 12+ years of relevant professional experience in Software / Cloud / AI
• Proven experience and expertise in AI-powered customer experience with an AI-First mindset
• Demonstrated ability to lead through influence as well as direct authority, partnering with colleagues to drive outcomes collaboratively
• Strong coordination skills on developing and running AI PoC’s
• Demonstrated ability to create effective territory and account strategies / plans
• Strong critical thinking and communication skills
• Effective presentation skills in public events (ability to serve as a compelling subject matter expert)
• Ability to prioritize as well as manage multiple work streams at once (many in-flight opportunities across multiple sales teams)