Enterprise Customer Success Manager

Lean Data helps the world’s fastest-growing companies automate, simplify, and accelerate revenue.

We are seeking a Senior Enterprise Customer Success Manager to serve as a strategic business partner to our most complex and high-value enterprise customers. This role operates at the intersection of executive influence, revenue growth, and cross-functional leadership.

Reporting directly to the Senior Director of Enterprise Customer Success, you will own the long-term commercial and strategic success of a portfolio of our largest accounts. You will shape executive relationships, drive measurable revenue impact for customers, and influence Lean Data’s product and GTM strategy through deep customer insight. This role directly drives Net Revenue Retention (NRR), expansion strategy, and customer advocacy at the highest levels.

Headquartered in Santa Clara, we are currently hiring candidates located in the following states:
New York (NY), Massachusetts (MA), Washington, D.C. (DC), North Carolina (NC), Georgia (GA), Florida (FL), Texas (TX) and Illinois (IL).

Responsibilities:

Execution & Delivery

• Be a partner to enterprise customers, delivering measurable business outcomes and a strong user experience from Lean Data solutions.
• Lead customer projects from initial implementation through post-launch adoption to achieve measurable business results.
• Develop and execute customer success plans that align with the client’s strategic goals and Lean Data solutions.
• Monitor customer usage, health indicators, and renewal timelines to ensure long-term success and proactive intervention.
• Coordinate with internal resources, partners, and client stakeholders to ensure smooth and successful project delivery and value realization.

Collaboration & Communication

• Build and maintain strong, strategic relationships with executive sponsors and operational stakeholders across the client organization.
• Serve as a trusted advisor to end-users and decision-makers, providing strategic guidance to maximize value from Lean Data and improve their overall revenue process.
• Represent the voice of the customer internally, providing detailed feedback to Product, Engineering, and Marketing teams to influence product roadmap and process improvements.
• Work in close partnership with Sales and Account Management teams to drive account growth and renewal.

Metrics & Outcomes

• Identify and drive opportunities for upsell and cross-sell in partnership with account teams, acting as a crucial growth lever.
• Identify risks to customer success and retention, proactively building and executing mitigation strategies.
• Escalate critical issues when necessary, partnering cross-functionally to ensure timely and effective resolution.
• Drive continuous high Net Retention Rate (NRR) within your assigned portfolio of enterprise accounts.

Required Qualifications

• 5-8 years of work experience in Customer Success, Technical Account Management, Management Consulting, and/or Revenue Operations in a B2B SaaS environment.
• 3–5+ years managing complex enterprise accounts with multi-threaded stakeholders
• Deep expertise in the revenue process (Lead-to-Account, Routing, Attribution) and hands-on experience with Salesforce
  .
• Proven experience successfully managing and growing enterprise-level SaaS clients with complex organizational structures and long sales cycles.
• Exceptional written and verbal communication abilities, with the confidence to present strategic concepts to executive and technical audiences.
• Ability to navigate customer organizational structures to identify and build influential relationships with key stakeholders.
• Demonstrated ability to develop and execute adoption strategies on assigned accounts that drive utilization of existing technology solutions and new capabilities as they launch.
• Proven experience in quickly grasping and distinctly explaining technological and complex business concepts.

Preferred Qualifications

• Domain expertise and industry best practices in Sales or Marketing Operations.
• Expertise with related Sales Engagement and Marketing Automation platforms (e.g., Salesloft, Outreach, Marketo, Hub Spot).
• Proven experience working and thriving in an evolving, high-growth startup or scale-up environment.

Why work at Lean Data:

• Lean Data covers employee insurance premiums up to 90%
• Stock options in Lean Data for all full-time employees
• Flexible PTO
• 401K plan