Practice Experience Manager-Digital Products Sales (Boston, MA)

Practice Experience Manager – Boston, MA

At Alcon, we are driven by meaningful work that helps people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and will see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers.

We foster an inclusive culture and are looking for diverse, talented people to join Alcon.

• Account Management: Develop and grow relationships with customers to generate new opportunities and ensure all customer demands are met, helping to advance business within the practice. Create and execute strategic plans and routing schedules for the territory to capitalize on revenue from the highest potential customers.
• Customer Needs Clarification: Set clear objectives for each sales call or meeting; tailor standard materials for presentations to decision makers and influencers within the customer organization; ask relevant questions to gather information, evaluate interest, and identify and respond to areas requiring further explanation.
• Sell Customer Propositions: Use personal expertise to identify products and/or services that meet the customer’s needs, together with quantities and product configurations. Present these with a clear rationale to gain the customer’s agreement.
• Promoting Customer Focus: Work collaboratively with colleagues to create execution plans that help meet customer and organization needs.
• Marketing Execution: Execute marketing plan for specific products to help change customer behavior, driving adoption of product.

• Builds Networks: Maintains relationships across a variety of functions and locations; draws upon multiple relationships to exchange ideas, resources, and knowledge.
• Resourcefulness: Manages resources to get things done; orchestrates multiple activities simultaneously to accomplish a goal; gets the most out of limited resources; applies knowledge of internal structures, processes, and culture to resourcing efforts.
• Values Differences: Seeks to understand different perspectives and cultures; contributes to a work climate where differences are valued and supported; applies others' diverse experiences, styles, backgrounds, and perspectives to get results; is sensitive to cultural norms, expectations, and ways of communicating.
• Promoting Customer Focus: Gains insight into customer needs; identifies opportunities that benefit the customer; builds and delivers solutions that meet customer expectations; establishes and maintains effective customer relationships.
• Cultivates Innovation: Comes up with useful new or better ideas; introduces new ways of looking at problems; applies creative ideas into practice; encourages diverse thinking to promote innovation.

• Attainment of quarterly and annual sales quotas
• Call metrics including reach and frequency to targeted accounts
• Compliance to regulations

• Bachelor’s Degree or equivalent years of directly related experience (or high school +10 yrs.; Associate +6 yrs.; M.S.)
• The ability to fluently read, write, understand, and communicate in English
• 2 years of relevant experience

• Uncapped commissions and earning potential
• Career growth opportunities both in role and throughout the organization
• Best‑in‑class benefits package including health, life, retirement, flexible time off, and more

Pay Range $96,000.00 - $

Pay Frequency Annual

Total Rewards

Alcon’s Total Rewards programs are designed to align incentives with business goals, encourage the right values and behaviors, and deliver long‑term value. The first layer of the rewards program is compensation, consisting of fixed pay and variable pay, which includes short‑term incentives and long‑term incentives for eligible employees. The benefits program provides security for life events through life and disability insurance, supports savings for retirement, promotes good health and well‑being, and supports associates and their families during times of illness.

Alcon is an Equal Opportunity Employer and participates in E‑Verify. We maintain a diverse environment and our policies prohibit discrimination in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital or veteran status, disability, or any other legally protected status. We are committed to providing reasonable accommodation to individuals with disabilities.

If you need accommodation for any part of the application process or to perform essential job functions, please email  and let us know the nature of your request and your contact information.