Field Service Technician

Responsibilities

• Traveling directly to customer sites, you will represent our high‑quality brand and be responsible for Waterjet equipment installation and configurations, through maintenance, troubleshooting, and repair.
• Support planned delivery events, uncrate and inventory OMAX equipment, determine equipment layout and permanent placement, assemble and connect sub‑assemblies, perform system testing and repairs, and provide new equipment and accessory training, including post‑installation follow‑up.
• Troubleshoot mechanical, electrical, and pneumatic issues on previously installed OMAX Waterjet equipment on‑site, by email, and over the phone, and perform contract maintenance services at customer locations.
• Maintain timely, detailed, and analytical digital service records supported by photos and technical attachments and provide thorough feedback on product issues identified in the field.
• Partner with the sales team as a technical expert during customer‑facing trade show demonstrations and pre‑sales visits.

• HS Diploma or GED
• 2 years of Field Technical Service or related field
• 2+ years with Cutting Solutions product experience
• Ability to carry, pull, lift, push and grip over 70 lbs
• Ability to crawl, twist, and climb into machines
• Must be able to stand on hard surfaces for an extended time
• Must be physically capable to meet the demands of the role
• Solid understanding of electrical, mechanical, and CNC/PLC system fundamentals
• Fluency in English required
• Required ability to hold a valid Driver’s License in all 50 states