Specialist III - Continuous

The Department of Unemployment Assistance (DUA) administers the Unemployment Insurance (UI) program which provides temporary income assistance to Massachusetts workers who are unemployed through no fault of their own and who are able to work, available for work and looking for a job.

Positions are available in Brockton and Boston.

• Interview claimants and employers of agency unemployment insurance programs by telephone or in person, to obtain, record and input to the online system as needed, to determine initial and/or ongoing eligibility of claimants and employers for programs and services.
• Explain to claimants and employers by telephone or in person matters such as: proper preparation of agency forms and materials, program policies and procedures, service availability, rights and responsibilities of all parties, reporting requirements and benefits of programs and services.
• Refer claimants and employers to agency services as required by reviewing data gathered from interviews and written applications.
• Interact by telephone or in person in a professional manner with claimants and employers and operate computers and peripheral equipment following established procedures and guidelines.
• Perform related duties such as speaking, reading and writing proficiently, interpreting, explaining and applying UI law and procedures, performing data entry, statistical calculations, authoring appropriate responses to claimants and employers, among other required duties.

* This is a long-term seasonal position with an expected duration of nine months from date of hire. The duration of employment is based on available funding and/or DUA workload.

* Vacancies are available in Boston and Brockton.

* Bilingual is preferred.

• Work Monday – Friday from 8:30 AM to 5:00 PM.
• Have secure broadband (10 MBPS) internet speed connection to maintain full bandwidth coverage.
• Upon completion of the required in-person training, incumbents will perform duties in the office three days per week and remotely the remainder of the week.
• Telework opportunities must be at a commutable distance to the Boston or Brockton DUA office.

First consideration will be given to those applicants that apply within the first fourteen days.

Minimum entrance requirements:

• Applicants must have at least three years of full-time, or equivalent part-time, professional or paraprofessional experience in any of the following: personnel interviewing, recruitment or job placement; employment, vocational, educational, psychological, sociological, or rehabilitation counseling or guidance; credit or claims adjustment interviewing; job analysis or position classification work, and of which at least one year must have been in a professional capacity.
• Substitutions available: an associate’s degree may be substituted for one year of required experience; a bachelor’s degree may be substituted for two years; a graduate degree with major in education, vocational or rehabilitation counseling, or public administration may be substituted for the required experience.

An Equal Opportunity / Aff. Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law.

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones and your future.

Salary: 56,330.04 – 77,903.02 per year.

If you have diversity, affirmative action or equal employment opportunity questions or need a reasonable accommodation, please contact the Diversity Officer / ADA Coordinator:
Karen Haynes‑Clifton – .