Home Care Intake Covering Manager

OCES is growing! We are expanding to 11 more towns covering the south shore area, including Quincy, Braintree, Weymouth, etc. OCES supports older adults and individuals with disabilities by providing vital information and coordination of services. By promoting healthy, safe living for our consumers, we hope to allow them to stay active and engaged in their lives and in their own communities for as long as possible.

Our mission:
Through the talents of an experienced and diverse workforce, OCES supports the independence and dignity of older adults And Individuals With Disabilities By Providing Essential Information And services that promote healthy, safe living which positively impacts our community.

We are seeking a (Covering Care Manager) who will be responsible for providing immediate support to consumers when their assigned Care Manager is unavailable. This role ensures continuity of service by responding to incoming calls, taking appropriate follow-up actions, and documenting all interventions. The covering Care Manager also assists multiple teams as needed and completes ongoing outreach based on departmental priorities.

• Respond to incoming call for the designated team and provide coverage for additional teams as needed
• Take all necessary follow-up actions for uncovered case loads when calls are received
• Handle high- priority or urgent calls when ongoing Care Managers are not available
• Document, all actions, communication, and interventions accurately within the appropriate database
• Participating in development, implementation, and ongoing review of participants care plan, as assigned
• Conduct ongoing calls to consumers according to departmental needs and direction
• Potential to complete home visits and related journal entries, as assigned
• Other duties as assigned

• Your passion for helping others and desire to make a difference.
• Adaptability to be able to change as the needs of consumers or/ programs change.
• Minimum of one year of experience in the human services field.
• Minimum of one year experience in the human services field in lieu of bachelor's degree with the ability to obtain a waiver from Executive Office of Aging Independence (AGE).
• Excellent written and verbal skills. Excellent computer skills.
• Proficient with Microsoft Office Suite or related software.

• The ability to work with an enthusiastic team of like-minded individuals. Opportunity to develop professionally in your chosen career. Great work/life balance: 35-hour work week with some flexiblity; standard M-F workweek; hybrid work environment (home, office, and home visits). Exceptional benefits: generous paid time off policies; company paid LTD and life insurances; 401K plan.