Case Manager - Family Programs

Upstream Prevention Case Manager Family Department

Reports to:

Diversion/Prevention Manager of Family Programs

Father Bill's & Main Springis committed to ending and preventing homelessness in Southern Massachusetts with programs that provide emergency and permanent housing and help people obtain skills, jobs, housing, and services. We help people who are struggling with homelessness or are at risk of homelessness to achieve self-sufficiency.

Father Bill's & Main Spring is a growing and dynamic social service agency with particular expertise in emergency and permanent housing, job training and placement, and prevention services for individuals and families in need.

Over the next fiveyears, our strategic focus includes an increase in affordable, permanent supportive housing, a more efficient model ofcarefor families experiencing homelessness, commitment toanenhanced delivery model toreduce the needfor shelter, and improved community relations in order toachieve these goals. Our staff are thoughtful and caring individuals whoshareour passion for these ideals and creative approaches tohelping people improve their lives.

We offer a generous benefits package and a comprehensive orientation and training program, as well as ample opportunities for advancement for qualified individuals who show a commitment to our Mission.

The Upstream Prevention Case Manager position is an innovative, full-time position responsible for working towards preserving existing tenancies and/or locating and securing housing opportunities for FBMS participants. Applicants need to work diligently to build and maintain strong, working relationships with local landlords, Harvard Kennedy School researchers, state officials and community partners as well as with the internal FBMS teams. The applicant would benefit from having an energetic, enthusiastic, creative, and outgoing mindset as well as strengths in organization, problem solving, and flexibility.

• Receive and respond to referrals fromthe Family Programs Manager, external non-profit and state entities(EOHLC), Regional Administrative internal providers such as Tenancy Preservation Program (TPP) as well as self
  -referrals by participants.
• Complete an ongoing assessment of family’sim mediate housing needsand assist in preserving tenancy or providing housing search assistance toobtain stable housing if required.
• Provide tenant, landlord/property manager, researchers, and stakeholders with updates regarding progress, and all identified ongoing concerns as appropriate. This could include weekly communication with researchers.

• Networking and maintaining relationships withlocal landlords, internal and external stakeholders and community partners.
• Collaborate with the Employment Specialist to ensure employment needs are addressed.
• Assist families to identify community services, make appropriate referrals,and follow up. Mayserve as part ofa Wrap Around Services team toassist participant(s) in maintaining housing.
• Accompany and transport families to community services and apartment searches as appropriate.
• Complete a Housing Action Plan with participants toaddress barriers to maintaining housing
• Create, implement and encourage families tofollow a reasonable budget to meet their needs.
• Supervision, monitoring and reporting to researchers of participant’s progress with referrals and services for up to 90

days following participants stabilization into housing

• Maintain written progress reports and supporting documentation, including, but not limited to ETO/HMIS.
• Provide families with appropriate information (Section 8, lottery applications, CHAMP, income based rental listings, RAFT, SPI) tofurther assist in future housing needs.
• Educate families onhow and where toaccess appropriate community resources, (i.e.,fuel assistance, food banks, thrift stores, donation centers, etc.)
• Maintain and increase positive,team-oriented working relationships withlocal landlords, supportive service agencies, and state and non-profit agencies.
• Responsible for tracking and reporting on outcomes of prevention services, including researchers.
• Complete and maintain all necessary…