Customer Assistance Representative III

Job Title

Customer Assistance Representative III

Ponca City - 433 Fairview Avenue

Up to $41,000.00 per year, based on education and experience.

Monday – Friday, 8-5 (Full time)

The Customer Assistance Representative III is responsible for maintaining a positive, empathetic, and professional attitude toward customers at all times. This position provides assistance to customers seeking services and information at the county health department, including collecting demographic and billing information, answering phones, filing, appointment scheduling, data entry, and responding to customer questions and needs.

• Frontline customer service, handling client/patient registrations, processing WIC benefits, answering telephones, coordinating with other departments, collecting and entering billing information, accepting and documenting payments.
• Light typing assignments, scheduling appointments, providing general information, filing, maintaining client records, preparing program reports.
• Daily access to the Oklahoma Health Care Authority Medicaid website to look up eligibility or complete applications for new or reinstated coverage.
• Maintain records of supplies, materials, expenditures; reconcile departmental records with central records; prepare correspondence, forms, and reports.
• Initiate and handle correspondence related to special programs or agency policies.
• Sort and file tasks, answer phone, take messages, disseminate information, manage mail.
• Enter and retrieve information using computer equipment; proof data and correct errors.
• Examine and verify reports and documents for completeness and accuracy, following up on discrepancies.
• Receive or deliver materials and equipment.
• Be present in the office (essential function).
• Other duties as assigned.

One year of clerical office work plus three years of customer service, or one year of customer service plus three years of related work. Equivalent combination of education and experience (30 semester hours of college, including six in business or public administration) may substitute for the required experience.

Willingness and ability to perform all job‑related travel and possess a valid driver’s license.

• Provide documentation for education, certification or licensure if required.
• All applicants are subject to a background check and must be legally authorized to work in the United States without visa sponsorship.

Knowledge of state laws, rules, accounting principles, business organizations, office practices, business arithmetic, research methods, training principles, supervisory principles, laws. Ability to read and interpret laws, communicate effectively, maintain relationships, apply laws to situations, organize and direct work, construct reports.

Work in an office setting, requires talking, standing, walking, reaching, carrying light items, driving. Long periods of sitting, frequent computer and phone use. Requires willingness to perform all job‑related travel, including overnight and weekend travel. Being present at the office is essential.

• State paid benefit allowance to cover insurance premiums.
• Wide choice of insurance plans with no pre‑existing condition exclusions.
• Flexible spending accounts for health care and dependent care expenses.
• Retirement savings plan with generous match.
• 15 days vacation and 15 days sick leave in the first year for full time employees.
• 11 paid holidays per year.
• Student loan repayment options and tuition reimbursement.
• Employee discounts with a variety of companies.
• Longevity bonus for years of service.

The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.