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Customer Success Manager SMB MidMarket
Job in
Broken Arrow, Tulsa County, Oklahoma, 74011, USA
Listed on 2026-06-14
Listing for:
Framework Ventures
Full Time
position Listed on 2026-06-14
Job specializations:
-
Business
Customer Success Mgr./ CSM, Client Relationship Manager, Business Development, Business Management
Job Description & How to Apply Below
🌟 About the role Pulley is hiring an experienced, proactive Customer Success Manager to lead relationships with high-growth startups and scaling companies. You'll own a book of 300+ strategic accounts and act as a strategic advisor - ensuring founders and finance leaders derive maximum value from Pulley’s product and services suite. This role is ideal for someone who loves working with founders and executives, excels at identifying opportunities for product adoption, is comfortable mapping future goals with executive personas, and takes ownership of each customer’s success.
🛠 What you’ll do
- Lead customer relationships and translate customer goals into adoption paths, focused on driving value across Pulley’s product and services
- Serve as a strategic advisor by recommending best practices and strategies for deeper Pulley usage
- Lead business reviews to reinforce the value Pulley delivers and proactively address customer retention, renewal performance, and risk mitigation
- Partner cross‑functionally with Product, Support, and Implementation to improve the customer journey and help inform Pulley’s roadmap
- Map expansion opportunities with the customer to influence revenue opportunities
- Lead team initiatives or projects to improve CX operations and processes
- 5+ years of experience in customer success at SaaS companies working across SMB and Mid Market customers
- Experience owning a large, strategic book of business, including owning renewals and driving adoption within a high-growth, highly technical product
- Proven ability to build and manage relationships across multiple levels, from technical leads to the C‑suite
- Strong business acumen and ability to align product use to customer outcomes
- Empathy, accountability, and composure under pressure
- Exceptional written and verbal communication skills
- Experience in Fin Tech, equity, or financial software is a plus
- Competitive salary and meaningful equity
- Medical, Dental, and Vision insurance
- Unlimited PTO + winter holiday break
- Generous stipends for WFH, learning, wellness, and AI tools
- Parental leave
- 401(k) match (US) / Pension match (Canada)
Annual Salary Range: $118,000 - $137,000
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