Sales Operations Analyst

The Company

Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream:
To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started:
Improving human health.

We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions.

We'll get there by constantly reinventing unique biosensing‑technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.

The Staff Sales Operations Analyst role operates under the umbrella of the Global Sales Operations, supporting Dexcom's field sales. The primary responsibility of the role is enabling the business to achieve efficiency and optimization with regards to Dexcom's Commercial Platforms.

You will provide hands‑on support for Dexcom's Commercial Platforms, primarily Veeva Vault CRM, ensuring systems operate effectively and align with business needs. You will be responsible for maintaining high standards of quality, driving strategic projects, and identifying process efficiencies that support business growth. This role will partner closely with cross‑functional teams, including IT and Marketing, as well as global partners, to define requirements, manage initiatives from planning through execution, communicate progress, and deliver timely, successful outcomes.

• Provide Veeva Vault CRM support for both US and international markets, partnering with regional and global stakeholders to support local environments, align on business requirements, and ensure consistent, high‑quality execution across geographies.
• Partner closely with cross‑functional stakeholders including IT, Sales, Marketing, Compliance, Payor Services, Data Sciences, and global partners to gather requirements, prioritize enhancements, and deliver scalable CRM solutions.
• Lead workshops, listening sessions, and user feedback forums to identify opportunities for process improvement, increased efficiency, and better user experience.
• Support and enhance key Veeva CRM capabilities, including CLM, Approved Email, Speaker Programs, Sampling, and related modules, to improve field execution and customer engagement.
• Demonstrated ability to run reports, analyze outputs, and use insights to support business decisions, monitor performance, and improve operational effectiveness.
• Drive timely execution of CRM initiatives and projects from discovery and design through implementation, testing, deployment, and post‑launch support.
• Co‑lead CRM governance processes to ensure alignment between business objectives, compliance requirements, and technical execution.
• Develop and maintain training materials, onboarding resources, job aids, and end‑user support documentation to drive adoption and effective system usage across field teams.

• 8+ years of experience in commercial operations, sales operations, CRM administration, sales effectiveness, business systems support, project management, or a related field.
• Hands‑on experience supporting and enhancing CRM platforms, preferably Veeva CRM, including configuration, user support, process optimization, and cross‑functional solution delivery.
• Demonstrated ability to collaborate and influence multiple cross‑functional stakeholders, including business, technical, compliance, and…