Staffing Supervisor

Responsibilities

• Lead daily scheduling and dispatching:
  Coordinate hundreds of caregiver appointments with precision, ensuring client needs are met and care plans are followed.
• Manage change and prioritize quickly:
  Handle last‑minute schedule updates, cancellations, and emergency coverage with professionalism and efficiency.
• Optimize staffing operations:
  Track caregiver availability, balance workloads, and ensure schedules comply with company policies and state regulations.
• Collaborate for success:
  Work closely with field operations, HR, and recruiting teams to identify staffing trends, fill coverage gaps, and support retention efforts.
• Guide and support your team:
  Train and mentor dispatch staff and communicate clearly with caregivers about schedule updates or concerns.
• Maintain operational excellence:
  Accurately document scheduling actions, maintain compliance, and uphold Elara Caring’s mission and values in all activities.
• Performs other duties/projects as assigned.

• Minimum 2 years in staffing, scheduling, or dispatching, preferably in home care, healthcare, transportation, or call center operations
• Strong multitasking, organizational, and time management abilities
• Proficiency with scheduling software or workforce management systems
• Excellent communication across phone, text, and digital platforms
• Ability to manage 300+ schedules or service calls daily with accuracy
• Knowledge of Medicaid and home care benefits preferred
• Reliable Transportation to perform job duties
• Willingness to participate in occasional weekend or holiday on‑call rotations