Community Concierge

Community Concierge – Full time. Weekly Scheduled

Hours:

40. State:
New York;
City:
New York;
Zip Code: 10019. Pay Range: $46,400 – $65,500 per year.

Avalon Bay Communities, Inc. is an equity REIT that develops, redevelops, acquires, and manages apartment homes in top U.S. markets, delivering risk‑adjusted returns to shareholders. Avalon Bay is committed to creating a better way to live and to building value for residents, investors, and associates.

• Serve as the face of Avalon Bay at the front desk, welcoming residents and prospects with professionalism and enthusiasm.
• Monitor foot traffic, coordinate front‑desk operations, and maintain high‑quality customer service standards.
• Lead resident satisfaction initiatives, providing personalized assistance, information, and recommendations.
• Partner with the leasing office and maintenance team to create seamless move‑in/move‑out and ongoing resident experiences.
• Manage resident packages, phone messages, and maintenance requests, escalating as appropriate.
• Work the 3pm‑11pm shift with flexibility in days based on business needs and candidate availability.

• High school diploma or equivalent (GED).
• 1+ year of related experience in a hotel, retail, or restaurant setting (preferred).
• Proficiency with administrative software and Microsoft Office Suite.
• Excellent verbal and written communication skills; ability to handle multiple tasks while remaining courteous and professional.
• Strong time‑management, organizational, and customer‑service skills.
• Physical ability to walk the property and move packages or deliveries.

• Comprehensive health, dental & vision coverage.
• 401(k) plan with company match.
• Paid vacation and holidays.
• Tuition reimbursement.
• Employee stock purchase plan.
• 20% discount on Avalon Bay apartment homes.

Avalon Bay is an equal‑opportunity employer dedicated to an inclusive and diverse work environment free of discrimination and harassment. We do not consider race, ethnicity, color, religion, sex, sexual orientation, gender identity, pregnancy, age, disability, criminal history, voting status, or any other protected characteristic in our employment decisions. Equivalent opportunities are offered to persons with disabilities and protected veterans. We encourage all to apply.