Bilingual Customer Service Assistant

Location: Martin Regional Library

Tulsa, OK

Job : 12749

# of Openings: 1

Job Title: Bilingual Customer Service Assistant

Salary: $14.42 / hr.

- Bilingual positions qualify for a pay bonus awarded quarterly.

Status: Part time 20 hours/week

Responsibilities &

Qualifications:

• Ability to speak/read/write in both Spanish and English is required.
• Provides general information in person and by phone assisting customers in locating and discovering materials, connecting with available library services, or providing information about the library, referring reference questions to the appropriate resource.
• Registers customers by issuing and updating library cards.
• May help customers with basic technology and Internet problems; ability to help customers with their basic computer needs, including e-mail, answering Microsoft product questions, and navigating the Internet.
• Ability to learn and demonstrate library’s automated systems and self-service tools.
• Ability to operate audio-visual equipment, smart phones, mobile devices, computer hardware and software, and quickly learn new databases and consumer devices including (and not limited to) e-readers, tablets and personal computers.
• High school diploma or G.E.D. required.
• Experience interacting with children preferred.

Work Schedule:

Monday 1 pm - 5 pm

Tuesday 5 pm - 9 pm

Thursday 1 pm - 5 pm

Rotating Saturdays and Sundays

Physical and

Environmental Conditions:

Work occasionally requires stooping and bending. Occasional light lifting such as three or four reams of paper, four or five books, or other materials (up to 20 pounds) may be required.

Some positions require considerable physical exertion, such as regularly lifting heavy items (up to 80 pounds) such as carts or crates full of books, on a highly frequent basis and/or assuming awkward positions.