Senior Digital Customer Success Campaign Manager

About 1

Password

At 1

Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign‑in is secure, and every device is trusted. We innovated the market‑leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today.

Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1

Password to help their teams securely adopt the SaaS and AI tools they need to do their best work.

If you’re excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast‑paced, dynamic environment, we want to hear from you. Come join us and help shape a safer, simpler digital future.

The Customer Experience team at 1

Password designs digital‑first experiences that help customers deploy, activate, and grow with confidence. Our goal is to create scalable programs that guide customers to the right next step at the right moment, improving product adoption, reducing friction, and supporting long‑term customer outcomes.

As a Senior Digital Customer Success Campaign Manager, you will own and evolve our digital customer success programs across the customer lifecycle. You will design, build, and optimise targeted digital journeys that help customers move from onboarding through activation and beyond. This role blends program strategy, campaign execution, analytics, experimentation, and cross‑functional collaboration to deliver measurable customer impact at scale.

This is an individual contributor role for someone who enjoys building programs from the ground up, working through ambiguity, and improving digital‑first customer experiences in a fast‑changing environment. Reporting into the Senior Manager, Digital Customer Success, this is a remote role within North America.

• 6+ years of experience in Digital Customer Success, Customer Marketing, Lifecycle Marketing, Growth Operations, Customer Success Operations, Product‑Led Growth, or a related SaaS environment.
• Demonstrated success building and owning lifecycle or digital success programs with measurable business impact.
• Experience creating scalable campaigns, workflows, or journeys rather than managing a book of business.
• Strong understanding of the customer lifecycle, including onboarding, activation, adoption, retention, expansion, renewal, and risk management motions.
• Ability to interpret customer and product signals, identify patterns, and translate them into clear campaign strategies and measurable interventions.
• Strong written and verbal communication skills, with the ability to create concise, effective messaging for different customer audiences and personas.
• Hands‑on experience with tools such as Gainsight, Salesforce, Marketo, Outreach, or similar customer success and marketing automation platforms.
• Experience collaborating across Customer Success, Product, Support, Operations, Marketing, Content, and Data teams to ensure alignment across the customer journey.
• Comfort working in changing environments where teams are building new programs, processes, and operating models from the ground up.
• Preferred: experience using Artificial Intelligence tools to support program design, experimentation, and campaign optimisation; experience with 1
  
  Password and/or cybersecurity is also valued.

• Design, launch, and improve digital customer success campaigns and programs across onboarding, activation, adoption, and growth stages.
• Build scalable customer journeys that help customers reach key milestones using content‑led interventions and targeted human engagement when needed.
• Identify customer signals, behaviours, milestones, and friction points that indicate progress, risk, or opportunity across the lifecycle.
• Translate customer and product insights into triggered programs and campaigns that guide customers to the right next step using existing…