Caesars Rewards Representative

Job Description

• All team members will follow the Everyone Greets Everyone (EGE) policy. It is the expectation that every team member, front or back of house, should proactively seek out opportunities to greet guests and their fellow team members daily. EGE policy states teams members should: acknowledge guests and fellow team members within 10 feet; initiate friendly verbal greeting within 5 feet; keep your head up, look around ("head on a swivel");
  
  look for opportunities to greet guests and others; please remember that when you are on the floor, you are "on stage".
• Team members will participate in all mandatory meetings and pre-shift BUZZ sessions.
• Welcome and greet guests at the Caesars Rewards Center.
• Maintain sufficient knowledge to effectively and enthusiastically promote all aspects of the Caesars Rewards Program and its benefits.
• Offer and promote the Caesars Rewards Visa card and successfully meet the minimum established monthly goals for Visa acquisition.
• Provide accurate information to guests regarding on-property promotions & events and direct marketing offers.
• Execute promotions inside casino, assisting patrons participating in promotions.
• Staff special event registration areas.
• "Suggest" and recommend to various venues, outlets and amenities to enhance the guest’s experience while on property.
• Create fun and excitement while interacting with guests.
• Maintain composure when dealing with difficult guest situations and commit to resolving all problems to achieve a positive outcome.
• Take direction and coaching from Supervisors and Leads in an upbeat, positive manner.
• Embrace the changes that are routinely made in a marketing program that continues to evolve and grow.
• Comply with all Caesars Rewards department policies & procedures and Caesars Rewards brand standards.
• Maintain data integrity and confidentiality when working with guest accounts.
• Comply with all Internal Control policies and procedures.
• Comply with all state, federal and tribal regulatory policies and procedures.
• Present a well-groomed, professional appearance.
• Meet the attendance guidelines of the job and comply with all state, federal and regulatory policies and procedures.
• Be able to work a varied schedule including holidays, nights and weekends as needed.
• Be able to work a reasonable amount of overtime when required.
• Perform other duties as assigned.

Harrah’s reserves the right to make changes to this job description whenever necessary. It is our policy to provide equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, or marital status. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.

Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.

Preference is given to qualified Iowa tribal members and members of other federally recognized tribes.

• Able to lift and/or carry objects weighing up to 30 pounds.
• Able to stand for long periods of time.
• Able to meet service standards throughout the shift.
• Able to respond to visual and auditory cues.
• Able to continuously maneuver around office including the ability to bend, crouch, kneel, twist and work at a desk.
• Able to work in areas containing secondhand smoke.
• Able to work in noisy environment.
• Able to meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.

• High school diploma or GED.
• Previous experience in a customer contact position.
• Able to type 40 WPM and navigate several computer programs at one time.
• Able to maintain composure and provide excellent guest service under difficult circumstances.
• Must be able to work any day of the week and any shift.
• Must be at least 21 years of age.
• Must be able to read, write, speak, and understand English.
• Must be able to get along with teammates and work as a team.
• Must be able to meet appearance standards as outlined in the Employee Handbook.
• Must have strong organizational, analytical and communication skills, both verbal and written.