Video Banking Specialist- Bilingual

Pay is based on a number of factors including the successful candidate's job-related knowledge and skills, qualifications, and prior experience. Arvest offers a comprehensive suite of benefits, including a full range of health and life, financial, and wellness benefits. For more information about benefits, please visit

Position requires flexibility Monday through Friday 9:30 am to 6:30 pm with rotating Saturdays 8:00 am to 5:00 pm.

Location: 2950 S Elm Place, Broken Arrow, OK.

Bilingual English/Spanish required.

Summary:

Video Banking Specialist

Job Summary

The Video Banking Specialist delivers world-class customer service via Interactive Teller Machines (ITMs) across a four-state region. Operating in a fast-paced, high-volume environment, the Video Banking Specialist will greet customers, assist with new technology, accurately process transactions, resolve inquiries, and identify referral opportunities to strengthen Arvest relationships.

Responsibilities

• Engage customers with a warm, inviting tone and smile while simultaneously processing deposits, cash disbursements, payments, and transfers via video. Guide customers through self-service options and demonstrate a strong understanding of Arvest Bank's products and processes. Act as a Subject Matter Expert on ITMs and actively promote digital channels, educating customers on their ease of use.

• Process a wide range of remote transactions, monitor deposit amounts, and meticulously examine documents. Work with multiple software programs (teller and virtual) concurrently to complete a transaction efficiently and accurately. Perform end-of-day balancing and resolve discrepancies by balancing transactions for multiple ITM locations, reconciling teller and virtual systems, and researching/resolving out-of-balance issues.

• Promote positive, professional customer relationships by safeguarding customer privacy and efficiently resolving customer requests with integrity and enthusiasm.

• Foster a teamwork mentality by effectively communicating and collaborating across internal departments in person, via chat, or video call to ensure consistent service standards.

• Identify and escalate complex and non-routine inquiries concerning bank policy and operating procedures to the Video Banking Senior Specialist. Provide follow-up to the customer, as appropriate.

• Monitor ITM machines to ensure they are functioning properly and alert management of operational issues. Assist systems support associates and vendors in resolving any issues related to the physical ITM and associated software.

• Understand and comply with bank policies, laws, regulations, and the bank's BSA/AML Program, as applicable to job duties. This includes, but is not limited to, completing compliance training, adhering to internal procedures and controls, reporting any known violations of compliance policies, laws, or regulations, and reporting any suspicious customer and/or account activity.

• Other duties and special projects may be assigned.

Responsibilities:

Responsibilities

• Engage customers with a warm, inviting tone and smile while simultaneously processing deposits, cash disbursements, payments, and transfers via video. Guide customers through self-service options and demonstrate a strong understanding of Arvest Bank's products and processes. Act as a Subject Matter Expert on ITMs and actively promote digital channels, educating customers on their ease of use.

• Process a wide range of remote transactions, monitor deposit amounts, and meticulously examine documents. Work with multiple software programs (teller and virtual) concurrently to complete a transaction efficiently and accurately. Perform end-of-day balancing and resolve discrepancies by balancing transactions for multiple ITM locations, reconciling teller and virtual systems, and researching/resolving out-of-balance issues.

• Promote positive, professional customer relationships by safeguarding customer privacy and efficiently resolving customer requests with integrity and enthusiasm.

• Foster a teamwork mentality by effectively communicating and collaborating across internal departments in person, via chat, or video call to ensure…