CSR​/Teller - Jasper South

General Function

Provide excellent customer care to customers regarding daily transactions, addressing inquiries, and problem resolution, in accordance with Fifth Third Bank policies. Refer customers to the appropriate business partner for products and services uncovered during business interactions and/or conversations. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensuring actions and behaviors drive a positive customer experience.

• Promote a good customer experience by consistently providing best‑in‑class satisfaction through a friendly demeanor, a can‑do attitude, and a willingness to help at all times.
• Build rapport with the customer base and maintain knowledge of account ownership.
• Respond confidently to customer questions, find answers and solutions, and resolve issues promptly.
• Maintain confidentiality of all customer business and adhere to the Bancorp Code of Business Conduct and Ethics.
• Operate within the bank’s risk appetite, consistently identifying, assessing, managing, monitoring, and reporting risks.
• Perform daily office responsibilities and maintain efficient office operations, correcting outages and seeking assistance as needed.
• Keep updated on bank policies and financial center procedures.
• Handle consumer and business customer problems with professionalism, directing complex issues to the Lead Customer Service Representative or other leadership.
• Meet or exceed sales referral targets set by management, actively participate in daily huddles, sales meetings, and staff meetings.
• Maintain a working knowledge of the complete line of retail products and services, and initiate conversations to uncover customer needs and refer them to business partners.
• Use appropriate tools to track referrals and regularly review dashboards for referral progression and fulfillment.
• Continuously increase knowledge and skills through self‑motivation, formal education, seminars, and in‑house training.

None.

• High school diploma or GED.
• Proficiency in cash handling and advanced math functions.
• Professional image and confident public interaction.
• Strong oral and written communication skills.
• Knowledge of retail policies and procedures to perform essential duties.
• Ability to take initiative and use sound judgment in decision‑making, diplomacy, and problem resolution.
• Teamwork skills and positive interaction with coworkers and management.
• Flexibility in scheduling.

Normal office environment with extended computer screen viewing. Position: CSR/Teller – Jasper South, IN – Full Time.

Jasper, Indiana 47546

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Comprehensive benefits programs covering physical, financial, emotional and social well-being. For more information, visit