Customer Service

We are looking for an energetic, multi-tasking team member that will thrive in a fast-paced environment. High expectations of excellent customer service and team involvement. Bilingual preferred but not required.

Responsibilities will include answering incoming calls in a professional and enthusiastic manner. Handling all immediate resolution service to include: payment processing and resolving simple billing issues, emailing  and copies of declaration pages, updating contact information (email and phone), and securing permission to text. Customer service goal will be to provide REMARKABLE customer service for all existing and potential clients.

Representative will also be responsible for pivoting to additional lines of insurance uncovering customer’s needs through the Simple Conversation Method. Gathering accurate information for Sales and Service team members to follow up and complete all next level service and sales requests.

• Assist customers, agents, and State Farm employees by phone
• Manage a variety of customer service situations
• Answer insurance-related questions from callers
• Take initial loss reports and provide claim personnel contact information
• Take payments and answer bill related questions
• Take and send detailed messages to agents/claims personnel
• Provide emergency customer assistance while on the phone, utilize computer technology to access online job aids, navigate the State Farm intranet to locate information, and electronically file claim reports
• Apply State Farm policies and procedures to unique situations
• Provide in-language service for Spanish speaking customers

Position will be Monday-Friday, 8:30 A.M. to 5:30 P.M.

Position requires obtaining Property & Casualty License as well as Life & Health