Service Advisor

Position Summary The Service Advisor plays a key role in supporting our service technicians and delivering the exceptional customer experience expected at Nelson Auto Group. This position is responsible for building and maintaining loyal customer relationships, achieving high NPS scores, maintaining positive employee relations, and meeting sales and profitability objectives. The Service Advisor ensures all services are performed at the highest standard, maintains accurate records, and helps operate the service department efficiently and profitably.

Essential Responsibilities Provide a great customer experience in every interaction.

Build long-lasting relationships through trust, professionalism, and clear communication.

Greet customers, schedule service appointments, and collect accurate vehicle information.

Communicate with customers to understand service concerns and expectations.

Work with technicians to confirm vehicle issues; test-drive vehicles when appropriate.

Prepare and review repair estimates, including cost and timeline.

Maintain high customer satisfaction standards and effectively resolve concerns or complaints.

Monitor repair progress and provide timely updates to customers.

Communicate any additional recommended repairs, obtain approval, and clearly explain charges.

Ensure all repair orders are documented accurately and thoroughly.

Partner with service technicians to support a smooth workflow and timely completion of repairs.

Ideal Candidate Qualities Strong teamwork mentality

Self-manageable and dependable

Willing to learn new technologies and processes

Thrives in a fast-paced environment

Driven and goal-oriented

Takes pride in excellence and quality work Positive, professional attitude

Work Environment &

Physical Requirements Must be able to stand and walk for extended periods.

Must be comfortable working in all weather conditions.

Fast-paced dealership service environment with frequent customer interaction.

We offer excellent compensation packages:

Excellent company-sponsored medical, dental, and vision coverage options

Industry leading 401K with company matching contributions.

Life Time and other gym membership discounts.

Paid time off and paid volunteer time off.

About Us:

Nelson Automotive Group is currently operating out of Oklahoma and Tennessee. We are a Company with a vision of creating an unparalleled business culture and consumer experience. Our founder, Robert Nelson, originally established Nelson Auto Group in Broken Arrow, Oklahoma in 1989 as a company built on faith in Christ and high standards of customer service.

Here at Nelson Auto Group, we have four core values that shape everything we do: trust in God, attitude of excellence, character, and loyalty. These values translate to the belief that our customers and employees are like family and have a part to play in the vision. Therefore, we desire to hire and train a committed team of employees that lead the way in expressing our vision and making good on our promise that “We’ll Make a Believer Out of You.”Nelson

Auto Group is an Equal Opportunity Employer.
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