Full Time Client Service Coordinator

Hospital services

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The CSC is responsible for creating an exceptional client experience while ensuring the efficient flow of pets and clients through the hospital. The role supports hospital productivity, promotes preventive care and wellness plans, and helps drive client loyalty and referrals.

• Deliver professional, friendly, and efficient service at all times.
• Welcome clients and pets and ensure a positive hospital experience.
• Educate clients about:
• Optimum Wellness Plans (OWPs)
• Preventive care
• Pet health needs
• Hospital services

• Support efficient scheduling and client flow.
• Maximize the number of pets seen by the hospital team.
• Obtain and enter accurate patient histories and information.
• Ensure proper patient identification and documentation.

• Provide discharge instructions and invoice explanations.
• Schedule follow-up and future appointments.
• Communicate clearly with clients and hospital associates.

• Process payments accurately.
• Maintain proper opening and closing cash procedures.
• Complete administrative tasks as needed.
• Support hospital revenue through service and product recommendations.

CSCs Are Expected To Model

• Quality – Deliver exceptional care and value.
• Responsibility – Take ownership and support others.
• Mutuality – Create shared benefits.
• Efficiency – Use resources wisely.
• Freedom – Support the hospital's long-term success.

• Customer Focus
• Peer Relationships
• Integrity & Trust
• Action Orientation
• Listening

• Preventive Care and Wellness Plans
• Communication
• Client Service
• Priority Setting
• Time Management

A Strong CSC

• Multitasks effectively in a fast-paced environment.
• Maintains excellent communication skills.
• Stays organized and prioritizes work efficiently.
• Solves problems independently.
• Delivers outstanding client service.
• Demonstrates initiative and accountability.
• Remains positive and resilient during stressful situations.
• Works collaboratively with the medical team.

• High School Diploma or equivalent preferred.
• One year of customer service experience required.
• Veterinary, healthcare, or medical terminology experience preferred.
• Strong computer skills, including Microsoft Office applications.

A Successful CSC Consistently

• Provides exceptional client service.
• Promotes wellness plans and preventive care.
• Maintains accurate records and financial transactions.
• Keeps schedules flowing efficiently.
• Communicates proactively with clients and the medical team.
• Demonstrates the Five Principles in daily interactions.

For your CSC team, the job description ultimately emphasizes client experience, communication, efficiency, preventive care promotion, organization, and teamwork as the primary drivers of success.

The pay range for this role is

$15.00 - $18.69 Hourly

The pay range listed reflects a general hiring range for the area, with the specific rate determined based on the candidate’s experience, skill level, and education, and may vary depending on location or applicable minimum wage laws.

Here at Banfield, we prioritize your well-being and professional growth by offering a comprehensive total rewards package, including health, wellness, and financial support for you, your family, and even your pets. Check out some of our "Meow-velous" benefits:

• Comprehensive Medical, Dental, and Vision Insurance:
  Enjoy peace of mind knowing your health and wellness are our top…