MV Support Specialist

Job Posting Title MV Support Specialist I Agency 640 SERVICE OKLAHOMA Supervisory Organization Help Desk & LO Support Services Job Posting End Date

Refer to the date listed at the top of this posting, if available. Continuous if date is blank.

Note:

Applications will be accepted until 11:59 PM on the day prior to the posting end date above.

Estimated Appointment End Date (Continuous if Blank) Full/Part-Time Full time Job Type Regular Compensation The Service Oklahoma (SOK) mission is to ease the stress in navigating government services by providing a best-in-class customer experience. We are Oklahomans helping Oklahomans by providing driver license and motor vehicle services on behalf of the state. This position has an annual rate of $38,480.

The Service Oklahoma (SOK) mission is to ease the stress in navigating government services by providing a best-in-class customer experience. We are Oklahomans helping Oklahomans by providing driver license and motor vehicle services on behalf of the state. This position has an annual rate of $38,480. The Service Oklahoma offers a generous benefits package, including a benefits allowance to off-set the costs of medical, dental, vision, life and disability insurance plans.

The Service Oklahoma will match up to 7% towards an employee’s Defined Contribution retirement plan. Our employees receive 11 paid holidays, 15 days of paid annual leave, which increases with every 5 years of service, and 15 days of paid sick leave. Additionally, employees will receive longevity payments based on their years of service with the State of Oklahoma.

The Motor Vehicle Support Specialist serves as the first point of contact for License Operators (LOs), internal staff, and the public regarding motor vehicle services and transactions. This position is responsible for providing accurate information, resolving customer inquiries, processing requests, and assisting with motor vehicle-related issues while delivering exceptional customer service. The MV Support Specialist works within established policies, procedures, and state regulations to ensure consistent and accurate information is provided.

• Answers inbound telephone calls from License Operators and the public.
• Provides information regarding vehicle registration, titles, liens, renewals, replacements, and motor vehicle requirements.
• Assists customers in understanding state laws, policies, and procedures related to motor vehicle services.
• Resolves routine customer concerns and service requests in a professional and timely manner.
• Researches customer accounts and motor vehicle records to determine appropriate resolutions.
• Reviews documentation for completeness and accuracy.
• Escalates complex issues to leadership or MV Support Specialist II when appropriate.
• Maintains knowledge of current motor vehicle laws, regulations, and procedural updates.
• Assists License Operators with system navigation, transaction processing, and procedural questions.
• Provides guidance on title and registration requirements.
• Supports field offices by identifying and resolving routine processing issues.
• Ensures compliance with state statutes, agency policies, and security requirements.
• Follows established quality assurance standards.

This position may be expected to cross-train in other sections of their division and perform the job duties in each section, based on the needs of the agency.

• Knowledge of customer service principles and practices.
• Knowledge of motor vehicle titles and registrations.
• Skilled in problem-solving and conflict resolution.
• Ability to communicate effectively with customers and staff.
• Skilled in verbal and written communication.
• Skilled in strong attention to detail and organizational.
• Knowledge in data entry and computer proficiency.
• Ability to work in a fast-paced environment while maintaining accuracy.
• Ability to navigate multiple computer systems simultaneously.
• Ability to interpret policies and procedures.

• An Associate’s Degree in any field; PLUS one (1) year of experience in customer service, call center, administrative support, or…