Default Management Coordinator

Campus

LANGSTON

Nacasaw Coppage, nacasaw

Monday through Friday, 8:00am-5:00pm with occasional evenings and weekends.

Regular Continuous/Until Further Notice

$37000 - $40000

Commensurate with education and experience

While applications will be accepted until a successful candidate has been hired, interested parties are encouraged to submit their materials by to ensure full consideration.

For full consideration, please include a resume, cover letter and contact information for three professional references.

Langston University, Oklahoma’s only Historically Black College and University (HBCU), is seeking a dedicated and student-focused Default Manager to join our Financial Aid & Scholarships team. This role plays a vital part in promoting student success and financial wellness by overseeing loan default prevention and conducting outreach to students and alumni. The Default Manager ensures compliance with federal regulations while fostering financial literacy and responsible borrowing habits, helping students graduate with confidence in their financial futures.

• Send exit counseling notifications to students in accordance with federal requirements.
• Attend senior meetings to review graduation requirements and support students nearing program completion.
• Facilitate and manage the Satisfactory Academic Progress (SAP) appeal process, including communications and documentation.
• Implement strategies to minimize loan default risk and improve the University’s cohort default rate.
• Regularly review enrollment data to ensure accuracy and compliance with federal reporting standards affecting default rates.
• Assist with audit reviews by preparing documentation and responding to inquiries.
• Conduct financial aid outreach at high schools throughout the state of Oklahoma.
• Monitor and manage the university’s cohort default rate
  ; develop proactive strategies for prevention and borrower support.
• Provide financial counseling to students, graduates, and borrowers in repayment or delinquency, using culturally responsive practices.
• Analyze student loan data to identify at‑risk borrowers and conduct targeted outreach to offer resources and support.
• Collaborate with departments such as Admissions, Student Success, Registrar, and Alumni Affairs to support retention and financial well‑being initiatives.
• Serve as the liaison with loan servicers, guaranty agencies, the U.S. Department of Education, and third‑party vendors.
• Ensure compliance with Title IV regulations and institutional best practices in default prevention and borrower communication.
• Lead educational workshops and one‑on‑one sessions on student loan repayment, budgeting, credit, and financial planning.
• Maintain accurate records and generate reports for institutional leadership, accreditation, and federal oversight.
• Assist in the development and implementation of campus‑wide financial literacy programming
  , with a focus on supporting first‑generation, low‑income, and underrepresented student populations.
• Stay informed about changes in federal legislation and regulations impacting student loans and financial aid.
• Commitment to Langston University’s mission as an HBCU and to serving a diverse student population.

• Bachelor’s degree (BA/BS) from an accredited institution, or an equivalent combination of education and relevant experience.
• Minimum of three years of experience in financial aid, student financial services, or student loan counseling.
• Knowledge of Title IV aid programs
  , federal student loan processes, and default prevention strategies.

(degree must be conferred on or before agreed upon start date)

• Excellent communication, organizational, and interpersonal skills.
• Proficiency in federal aid and student information systems, such as Ellucian Banner or similar platforms.

• Experience working with third‑party default prevention vendors
  .
• Background in financial education, student retention
  , or support services in higher education.
• Bilingual or multicultural experience is a plus.