Field Service Engineer - Wichita; Tulsa

Job Description Summary

Field Engineer I performs on‑time and accurate preventive maintenance in one or more modalities of equipment. The FE1 follows all Field Modification Instructions and/or Instrument Service Information bulletins. Working with experienced field engineers, both onsite and remotely, the candidate learns troubleshooting, repair, and equipment installation techniques while driving customer satisfaction through service excellence.

Location:

Wichita, KS or Tulsa, OK (relocation available). The role focuses on monitoring and telemetry. It is 1st shift the first year and moves to 2nd shift the following year.

• Perform on‑time and accurate preventive maintenance, FMIs, and/or ISIs.
• Assist experienced field engineers with equipment installation.
• Work with experienced field engineers on basic troubleshooting and service repair needs on designated equipment.
• Communicate and partner with teammates and colleagues effectively.
• Communicate with customers to ensure resolution and proper follow‑up, leading to customer satisfaction.
• Recommend value‑added services to help the customer run their business more efficiently.
• Maintain customer service logs and internal service records, order repair parts, and manage cycle times.
• Utilize the GEHC escalation process as needed and work closely with regional and national support to define and implement corrective action plans.
• Serve as a member of the account community for key accounts.
• Engage commercial counterparts, identify potential sales leads, participate in sales opportunities (e.g., contract renewals), and assist with promoting revenue programs.
• Build and enhance relationships with customers to become a perceived partner in their business.
• Stay up to date with competitor information and market trends.
• Answer service calls independently within one year of employment.

• Associate’s or Bachelor’s degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field; or equivalent military education; or participation in GEHC Biomed/FE Services Internship or Military Externship program; or High School Diploma/GED with 4+ years of experience servicing electronic equipment.
• Experience with web applications and Microsoft Office suite.
• Comply with GEHC’s background check and post‑offer drug test, as well as customer access policies (immunizations, additional drug tests, federal background checks if applicable).
• Legal authorization to work in the U.S.; visa sponsorship is not available.

• Lift, carry, push, and pull up to 35 lbs. unassisted; bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, and stand for long periods; reach at, above, and below shoulder level; flex/extend neck; and have good hand and finger dexterity.
• Specific vision abilities required include color, close, distance, peripheral vision, and depth perception.
• Must possess a valid driver’s license.
• Willingness to work after hours or on a rotating on‑call schedule, including weekends, for critical issues.

GE Health Care is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, protected veteran status, or other characteristics protected by law. GE Health Care will only employ individuals who are legally authorized to work in the United States. All offers of employment are contingent upon successful completion of a drug screening (as applicable).

While GE Health Care does not currently require U.S. employees to be vaccinated against COVID‑19, some customers may have vaccination mandates that apply to certain employees.

Relocation assistance is provided. Relocation assistance information is available upon request.