Casino Service Technician

Base Pay Range

$27.00/hr - $30.00/hr

• Job Title: Casino Service Technician (Travel Required)
• Department: Casino Operations
• Reports To: Director of Operations - Casino
• Status: Non-Exempt
• Location: Vancouver WA or Portland, OR

WHO WE ARE:

Headquartered in Greenville, North Carolina, with a dedicated game studio in Wilmington, Valicy represents a bold new chapter in gaming innovation. Formerly known as Grover Gaming, we have rebranded to reflect our renewed commitment to exploring new possibilities in land‑based gaming.

At the heart of our culture are the values represented by our CARE triangle—People, Company, and Work—which continue to guide everything we do. With a focus on collaboration, creativity, and long‑term partnerships, Valicy believes in an ever‑moving‑forward industry.

The Casino Field Service Technician position is a service‑technician and relationship‑focused role with daily travel within a designated territory. The Casino Service Representative will perform preventive maintenance and troubleshoot all machines to ensure they function accurately.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made for individuals with disabilities.

• Install, configure, troubleshoot, and update products at casino locations.
• Ensure optimal functionality of Electronic Gaming Machines (EGMs) through diagnostics and software configuration.
• Diagnose and resolve tech‑related issues promptly.
• Document incident reports and maintain meticulous maintenance records.
• Update and manage daily/weekly technical logs.
• Understand company Mission, Vision, and Values and be an ambassador.
• Maintain client satisfaction and deliver exceptional customer service.
• Be the primary point of contact and build long‑term relationships with customers.

• Minimum age 21; valid driver’s license; ability to secure gaming licenses.
• Obtain Gaming or Vendor Technician License through Tribal Gaming Commission.
• 1+ year experience configuring, testing, or repairing electronic equipment.
• Strong interpersonal skills and ability to influence others.
• Excellent oral and written communication skills.
• Strong troubleshooting skills with network connectivity understanding.
• Proficiency with hand and power tools.
• Capable of lifting, maneuvering, transporting heavy machines up to 400 lbs.
• Proficiency with Windows, CRMS (Hubspot, Net Suite) for data entry.
• Capability to oversee conversion projects or setups independently.
• Commitment to exemplary customer relations.
• Willingness to work flexible hours, including overtime, weekends, on‑call, evenings, holidays.
• Up to 75% local travel required.

• Casino industry background.
• Experience in land‑based gaming.
• Ability to work remotely to fulfill role.
• Analytical skills with floor map schematics.
• Basic electrical and networking knowledge.

Entry level

Full‑time

Information Technology

Gambling Facilities and Casinos

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