Retail Coordinator Assistant

Oologah, 6695 E 400 Rd, Oologah, Oklahoma, United States of America

Posted Wednesday, July 22, 2026 at 6:00 AM

RCB Bank has been a responsible employer since 1936, standing firm on moral and ethical principles as a bank and as an inclusive employer while fulfilling our commitment to excellence. Operating with values such as integrity, respect, sincerity and honor, RCB Bank is an equal opportunity employer, striving to hire diverse employees who meet high standards of character, education and occupational qualifications.

RCB Bank is dedicated to building Relationships, contributing to our Communities, and embracing our Boldness!

Internal Deadline: 07/29/2026

At RCB Bank, we believe that every role within our organization plays a critical part in delivering exceptional service to our customers and communities. The jobs we offer reflect our commitment to building strong, meaningful relationships and maintaining the highest standards of integrity, professionalism, and customer care. We are dedicated to fostering a culture where every team member understands their purpose and impact on our mission to serve the financial needs of our customers while contributing to the economic vitality of the communities we call home.

RCB Bank is committed to creating an outstanding experience for our customers in every single interaction, and we desire to differentiate RCB Bank from the competition through exceptional standards of service. All employees, whether in person, on the phone, through email, or online are expected to conduct themselves with the utmost level of professionalism and customer service while adhering to the RCB Bank standards of service:
Integrity, Reputation, Professional, Empowered, Welcome, Ownership, Action, Responsive, Relational, and Excel.

Someone to supervise the Teller and CSR area as delegated by the Retail Coordinator. Some responsible for performing Teller and CSR duties when needed, providing excellent customer service and promoting bank products/services while processing transactions in accordance with bank procedures, regulatory, and legal compliance requirements.

• You have strong decision making and problem-solving skills.
• You have excellent communication skills, both verbal and written.
• You possess thorough knowledge of teller and CSR services and customer service/relations.
• You possess excellent interpersonal and leadership skills.
• You care about your community and have a desire to be involved.

• Prepare Teller and CSR work schedules and assist Lead Teller with Teller audits.
• Handle more complex customer issues that may be referred to a supervisor from the Lead Teller or other Tellers.
• Provide ongoing training and support to Tellers and CSRs and assist Retail Coordinator with performance reviews and interviews.

• High school diploma or GED
• Minimum of three (3) years of experience in operations, customer service and/or human resources activities
• Minimum of two (2) years of leadership experience

• Bachelor’s degree in related field or equivalent work experience
• Previous experience in a Lead Teller role

A fun, challenging work environment with an emphasis on family, community, and technology. RCB Bank is also committed to ensuring the health and general wellbeing of all employees by providing a wide variety of competitive benefit programs that help you achieve the best fit for your family’s needs, including the following (subject to eligibility):

• Medical Plan
• Prescription Drug Plan
• Vision Plan
• Flexible Spending Accounts (Healthcare & Dependent Care)
• Life and AD&D Insurance
• Disability Plans
• Life Assistance Plan (EAP)
• Multiple Supplemental Plans
• Vacation and PTO
• 401(k)
• ESOP

Individuals in this position must be able to perform essential functions and physical demands within these documented working conditions with or without reasonable accommodation:

This position is in an office environment within a climate-controlled facility that can be high traffic during peak service times. There is frequent use of the telephone, computer and other office equipment…