Respite Care Manager

Joseph & Mary's Home, a Ministry of the Sisters of Charity Health System is hiring a full-time
Respite Care Manager (RCM). The RCM oversees the resident journey through Joseph & Mary's Home, including referral management, intake and assessment, admissions, discharge planning, and alumni engagement.

• EXCELLENT health care benefits package
• Paid Time Off (PTO)
• employer pension plan
• 403(b) retirement plan with employer match
• tuition reimbursement
• GREAT work environment

Reports directly to the Executive Director.

The RCM serves as the primary point of contact for referral partners, hospitals, health systems, shelters, outreach teams, and community providers while maintaining oversight of census management, waitlists, resident flow, and program utilization. The role works closely with nursing, case management, residential staff, and community partners to ensure residents receive timely access to medical respite services and coordinated transitions to housing, healthcare, and community supports.

• Serve as the primary contact for all referrals to Joseph & Mary's Home.
• Review and manage incoming referrals and pre-screen submissions.
• Coordinate referral follow-up and communication with hospitals, healthcare systems, shelters, outreach teams, and community partners.
• Conduct intake assessments and determine program eligibility in collaboration with clinical and program staff.
• Maintain active waitlists and communicate admission status and timelines to referral partners.
• Monitor referral trends, utilization, and barriers to admission.

• Coordinate admissions and bed placement across men's and women's programs.
• Ensure all required admission documentation is completed accurately and timely.
• Facilitate resident orientation and onboarding processes.
• Coordinate initial interdisciplinary assessments and introductions to program staff and services.
• Monitor census and support efficient bed utilization and turnover.

• Begin discharge planning upon admission and coordinate ongoing transition planning throughout a resident's stay.
• Collaborate with residents, hospitals, housing providers, healthcare providers, behavioral health agencies, and community organizations to support successful transitions.
• Track discharge outcomes and identify opportunities to improve care transitions and housing stability.

• Develop and coordinate Joseph & Mary's Home's alumni engagement efforts.
• Maintain relationships with former residents and support ongoing connections to healthcare, housing, and community resources.
• Coordinate alumni events, volunteer opportunities, and peer engagement activities.
• Track alumni outcomes and housing stability following discharge.
• Support former residents interested in mentorship, peer support, and community involvement opportunities.

• Maintain strong working relationships with hospitals, health systems, shelters, outreach teams, skilled nursing facilities, and community providers throughout Cuyahoga County.
• Participate in community meetings and case conferencing as appropriate.
• Support efforts to improve referral pathways and access to medical respite services.

• Ensure timely and accurate documentation within HMIS and InSync electronic records systems.
• Monitor referral, admission, discharge, and outcome data to support reporting and quality improvement efforts.
• Assist with accreditation, monitoring, and compliance activities related to admissions and resident transitions.
• Support continuous improvement initiatives designed to strengthen resident outcomes and operational efficiency.

• Bachelor's degree in social work, counseling, healthcare administration, public health, or related field required.
• Minimum of five years of experience in healthcare, homelessness services, care coordination, case management, discharge planning, or related human services settings.
• Experience working with individuals experiencing homelessness and complex medical or behavioral health needs preferred.
• Strong understanding of healthcare systems, housing systems, and community-based services.
• Experience with HMIS and electronic medical record systems is required.
• Valid driver's license and insurable driving record required.

Salary: $60,000-$70,000 annually

On or before September 7, 2026